Great to Bad in a Hurry - Sales Development Representative ServiceTitan Employee Review

2.0
Sep 15, 2020
Recommend
CEO approval
Business Outlook

Pros

Overachieve and no one will bother you. PreCovid - Travel all the time collecting rewards and points, eat expensive dinners and run up bar tabs. Several great individual contributors and a few leaders in the sales org.

Cons

Company has slowly crept from 'startup' to corporate and has not yet trimmed the fat of inexperienced management. WFH has exacerbated the issues with management. In the meantime, the managers have implemented manual processes (weekly) and ICP standards have gotten extremely limiting to sales reps goal of booking and closing deals. It's easier to call out who we can't work with at this point than who we actually can. Little room for creativity in the sales process. No surprise but the SalesForce instance is as bad as it gets, as a sales strategy, several duplicate accounts exist and multiple reps have the pleasure of crossing swords and reworking leads. Leads that are DQd are recycled for the lower level reps to discover the pleasure and pain of working an exhausted account. Wonder if this plays a role in poor sales forecasts? Industry is very nuanced and the amount of unique challenges within the market make this a tough sell. Enablement lacks credibility. When I first started, sales people looked to close / win every deal, now they look to follow every rule / dq every opp to protect themselves. SDRs are baited with promotions and the carrot is dangled just close enough for you to believe it. None of the perks listed on company Job Descriptions have transitioned during WFH / Covid. Either join the Cult of ServiceTitan or move along.

Explore other reviews about ServiceTitan

5.0
May 30, 2026
Recommend
CEO approval
Business Outlook

Pros

great product, demos are put up for you.

Cons

quota is a little unreasonable. pipeline can be garbage.

1.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

The benefits are solid, including stock options and unlimited PTO, though I didn't feel especially encouraged to actually use the time off. The C-suite has a clear vision for where the company is headed. Peers are genuinely good to work with, and there's a shared sense that people want to do well and want each other to succeed. It's a growing company, so the stock could carry real value over the long run if that growth holds.

Cons

Leadership at the department level was my main concern. In my experience, the management style made it hard to raise concerns or disagree without it affecting how you were viewed on the team. Direction was often unclear and expectations shifted, which made it difficult to know what success looked like. Over my time here I saw a lot of capable people leave, some by choice and some not, and the turnover lined up with those leadership gaps.

2
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