Pros
The employees that work here have been some of the most amazing and supportive coworkers I have ever worked with. There are truly some great people in support that you have a lot to learn from and can aspire to be. The company's goals are down to earth and they really value their product. There are some great benefits that come with the job as well, such as healthcare, stock options, sick time, and FTO.
Cons
The product is dense and takes a long time to learn everything. Even though the training is 3 months long, you still have a lot to learn after being fully on the floor. The workflows in place are pretty efficient for being WFH, but it still leaves a lot of room for issues, sometimes you even feel you don't fully get the support you need to help customers, and I truly think it's due to not having enough specialists available to tackle the workload. This reflects poorly on your stats even when it's completely out of your control. Everything you do is tracked and measured, even down to the time you spend going to the bathroom. Having unlimited PTO can be seen as a perk, but you are not going to have any time to use it unless you plan your vacations 6 months in advance, and even then you could be denied your request. To me, this means there are not enough employees to cover the floor which leads to consistent employee burnout.