Good on a resume but that’s it - Sales Development Representative (SDR) ServiceTitan Employee Review

1.0
Nov 29, 2021
Recommend
CEO approval
Business Outlook

Pros

* healthcare was the best I’ve ever had * training and onboarding were a month long process and top notch * looks good on a resume * “unlimited” PTO (also a con)

Cons

* awful, unobtainable quota. Something like only 10% of reps were hitting quota before I left. * this thus makes the OTE almost impossible to hit, meaning you’re not making the money they said you would * leads are mostly recycled and have been called 1000 times before * industry is very seasonal and most of the decision makers are never in the office or tech illiterate * product is very expensive but most of my leads were small shops * unprofessional leadership. One particular leader always joked about firing people. * attrition was insane because people realized they weren’t going to make any money here * base is low for the industry * commission is an accelerator/decelerator so missing a couple of points, or an AE changing the tech count on the opp incorrectly, can cost you hundreds * strict ICP which makes it hard to sell and makes clients go through an interrogation. SDRs do ICP which should be done by the AE. * AEs DQ opps to help their close rate be higher * certain AEs are unprofessional. I saw two people do demos in tshirts and hoodies. * almost no career advancement opportunities. Most AEs are external hires and the path to AE is difficult. You have to be an SDR for at least a year to even thinking about moving into another role and even then the managers play favorites * bro culture that includes showing clips from Wolf of Wall Street as motivation

Explore other reviews about ServiceTitan

5.0
May 30, 2026
Recommend
CEO approval
Business Outlook

Pros

great product, demos are put up for you.

Cons

quota is a little unreasonable. pipeline can be garbage.

1.0
May 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Really decent benefits regarding healthcare. The people on the teams themselves are great. Too bad they're stuck there right along-side you in a rough spot.

Cons

-Overwhelming amount of information to learn about a software that they keep adding more and more new features to. (Constantly, its unending, the software is so massive at this point its overwhelming to both customers and support.) -Pushing more and more AI creep. The new AI case assistant is going to take over the position soon, we're literally teaching it how to do our jobs and solve cases for us. It already knows how to do so, it's just getting fine tuned and we're the ones providing it info. -Management has no idea what they're doing and feels like they're constantly panicking and pushing harder for stats and metrics that feel rough and unreasonable. -No communication between major teams, leading to internal friction that leads to you wondering 'what do these other people even do around here' sort of mentality? -No room for upwards movement into the company, applied many times for positions and was kept where I was with replies of, "You weren't quite what we were looking for." -Armenian support seems to get treated far better than American Support staff. Getting extra holidays off while American Staff still have to work most holidays to begin with.

5
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