Would not recommend this job to my worst enemy - Sales Development Representative ServiceTitan Employee Review

1.0
Aug 17, 2022
Recommend
CEO approval
Business Outlook

Pros

Good benefits, and time off, pay is also good

Cons

About everything else about this job, leads are trash, customer base has been hit over the head by 1000 other SDRs that the people are so angry before you even get to talk to them, management is terrible, only care about top performing reps, if you're struggling good luck lol, time to promotion is about 3 years before you'll ever be considered to be an AE, the "time off" is really just a way for you to miss quota and them to fire you, the turn over time for SDRs is insane, you are just a expendable asset to them, product is so expensive 95% of the shops you call can't afford us, but you're still expected to call them 15-20 times a month until they finally block your number, again if you like aging 20 years in 3 months take this job, if you enjoy your mental health and sanity look elsewhere.

Explore other reviews about ServiceTitan

5.0
Feb 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company great people great place

Cons

slow promotion path to where you wanna go

1.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

The benefits are solid, including stock options and unlimited PTO, though I didn't feel especially encouraged to actually use the time off. The C-suite has a clear vision for where the company is headed. Peers are genuinely good to work with, and there's a shared sense that people want to do well and want each other to succeed. It's a growing company, so the stock could carry real value over the long run if that growth holds.

Cons

Leadership at the department level was my main concern. In my experience, the management style made it hard to raise concerns or disagree without it affecting how you were viewed on the team. Direction was often unclear and expectations shifted, which made it difficult to know what success looked like. Over my time here I saw a lot of capable people leave, some by choice and some not, and the turnover lined up with those leadership gaps.

2
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