Be careful with this place - Project Manager ServiceTitan Employee Review

3.0
Feb 21, 2023
Recommend
CEO approval
Business Outlook

Pros

Pay and Benefits are good

Cons

There is a lot of toxic and inept managers and leaders in this company, and nothing seems to be being done about it. We are all one big family until cuts have to be made and of course headcount is the easiest and quickest way to do it. No senior leaders or executive are taking pay cuts...just cut key people

Explore other reviews about ServiceTitan

5.0
May 30, 2026
Recommend
CEO approval
Business Outlook

Pros

great product, demos are put up for you.

Cons

quota is a little unreasonable. pipeline can be garbage.

1.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

The benefits are solid, including stock options and unlimited PTO, though I didn't feel especially encouraged to actually use the time off. The C-suite has a clear vision for where the company is headed. Peers are genuinely good to work with, and there's a shared sense that people want to do well and want each other to succeed. It's a growing company, so the stock could carry real value over the long run if that growth holds.

Cons

Leadership at the department level was my main concern. In my experience, the management style made it hard to raise concerns or disagree without it affecting how you were viewed on the team. Direction was often unclear and expectations shifted, which made it difficult to know what success looked like. Over my time here I saw a lot of capable people leave, some by choice and some not, and the turnover lined up with those leadership gaps.

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