You don't know what you got 'til it's gone. - People Manager ServiceTitan Employee Review

1.0
Jul 12, 2023
Recommend
CEO approval
Business Outlook

Pros

- If you have or plan on having a family. - Good snacks. - Nice office views. - Strong internet connection.

Cons

How many of you have ever felt personally victimized by Regina George? - Behavior of certain employees is shockingly rude and entitled. The internal support team can be treated poorly and often taken advantage of as if they were personal assistants for every C-level, or C-level friend. - A HUGE investment of time, money, and resources (unqualified) dedicated to poorly designed offices that sit unoccupied. Multiple architecture firms, start/stops, change orders and 'payments to friends of the family'. - There is a prevalent issue of nepotism and favoritism in every department. Many individuals speak confidently despite having little to no experience in the topics they discuss, kneecapping the true professionals in the room. - Absent leadership (directors+) has created a divide between employees and executives. Leadership intentionally keeps their blinders on, ignoring the burnout their teams face. - Pay is abysmal. Embarrassed by what my team was making when I started. Worked my tail off to get them to where they should have been the whole time. Raises and promotions were about as nebulous as the review rubric managers were forced to fill out quarterly. And whatever you do- don't question your own pay. You will be targeted. - Unlimited time off is a farce. So busy, you will drown if you go on vacation and when you do you are still getting slacks, emails, calls, and texts to solve everyone else's issues. When you try to true up going out, they pull the "use it or lose it" BS policy. - After leaving I found myself seeking professional help. ServiceTitan left me burnt out and less than when I started.

Explore other reviews about ServiceTitan

5.0
May 30, 2026
Recommend
CEO approval
Business Outlook

Pros

great product, demos are put up for you.

Cons

quota is a little unreasonable. pipeline can be garbage.

1.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

The benefits are solid, including stock options and unlimited PTO, though I didn't feel especially encouraged to actually use the time off. The C-suite has a clear vision for where the company is headed. Peers are genuinely good to work with, and there's a shared sense that people want to do well and want each other to succeed. It's a growing company, so the stock could carry real value over the long run if that growth holds.

Cons

Leadership at the department level was my main concern. In my experience, the management style made it hard to raise concerns or disagree without it affecting how you were viewed on the team. Direction was often unclear and expectations shifted, which made it difficult to know what success looked like. Over my time here I saw a lot of capable people leave, some by choice and some not, and the turnover lined up with those leadership gaps.

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