Great place to start, but look elsewhere for growth - Sales Development Representative (SDR) ServiceTitan Employee Review

2.0
Jul 22, 2023
Recommend
CEO approval
Business Outlook

Pros

Great pay and benefits (almost full coverage) Great onboarding experience. They really prepare you for the role Decent Tech Stack (Salesforce, Salesloft, Gong, Tableau, choice of PC or Mac) Option to work remotely. (Offices in Glendale CA, Atlanta, Salt Lake City)

Cons

There is no opportunity for growth. There are multiple SDRs that have been in the position for over two years. Friction between AE teams and SDR teams. (How each team obtains quota almost goes against the other team.) Overinflated Sales Development org (Over 70 SDRs) with not enough quality leads for everyone and leads have been recycled through too many times to the point prospects feel as if they’re getting harassed

Explore other reviews about ServiceTitan

5.0
May 30, 2026
Recommend
CEO approval
Business Outlook

Pros

great product, demos are put up for you.

Cons

quota is a little unreasonable. pipeline can be garbage.

1.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

The benefits are solid, including stock options and unlimited PTO, though I didn't feel especially encouraged to actually use the time off. The C-suite has a clear vision for where the company is headed. Peers are genuinely good to work with, and there's a shared sense that people want to do well and want each other to succeed. It's a growing company, so the stock could carry real value over the long run if that growth holds.

Cons

Leadership at the department level was my main concern. In my experience, the management style made it hard to raise concerns or disagree without it affecting how you were viewed on the team. Direction was often unclear and expectations shifted, which made it difficult to know what success looked like. Over my time here I saw a lot of capable people leave, some by choice and some not, and the turnover lined up with those leadership gaps.

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