It might be worth considering for short period depending upon the team. Not an ideal company to work for a career! - Senior Software Engineer ServiceTitan Employee Review

3.0
Nov 12, 2023
Recommend
CEO approval
Business Outlook

Pros

Upper Management has a clear Strategy and Vision. The company is generally good, except certain teams and their management. Overall, Good Benefits and there are some good people to work.

Cons

I worked for ServiceTitan for more than 2.5 years. There is lack of clear direction in Engineering Management at lower level, resulting in poor work-life balance. Manager's are not aware of clear strategy and vision on directing the team. Lack of proficiency in measuring engineer's performance, often resulting in the loss of talented engineers. Lack of career growth. Lack of Timely Feedback from Managers. Poor Work-Life Balance. Inadequate Criteria in Performance Reviews/Improvements.

Explore other reviews about ServiceTitan

5.0
May 30, 2026
Recommend
CEO approval
Business Outlook

Pros

great product, demos are put up for you.

Cons

quota is a little unreasonable. pipeline can be garbage.

1.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

The benefits are solid, including stock options and unlimited PTO, though I didn't feel especially encouraged to actually use the time off. The C-suite has a clear vision for where the company is headed. Peers are genuinely good to work with, and there's a shared sense that people want to do well and want each other to succeed. It's a growing company, so the stock could carry real value over the long run if that growth holds.

Cons

Leadership at the department level was my main concern. In my experience, the management style made it hard to raise concerns or disagree without it affecting how you were viewed on the team. Direction was often unclear and expectations shifted, which made it difficult to know what success looked like. Over my time here I saw a lot of capable people leave, some by choice and some not, and the turnover lined up with those leadership gaps.

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