Poor Management and High Turnover Rate - Sales Development Representative (SDR) ServiceTitan Employee Review

1.0
Dec 8, 2023
Recommend
CEO approval
Business Outlook

Pros

Remote, good colleagues, time flexibility

Cons

Switched between 3 different managers, company has switched from building SDR's to a super high turnover rate because terrible management. Most SDR's don't make it to 6 months. Less than 5% make it to a year. From when I started to now, it is a totally different company. New managers have never sold the software and know next to nothing about it but expect it to be an easy sell. There is no continued education after onboarding. About 1/3 of the SDR's are hitting quota. Leads are recycled over and over where prospects have complained so much that legal has made it mandatory to put them on a do not call list. They push for a high pressure sales tactic where you are calling prospects every day or every other day until they tell you to put them on a do not call list or block your number. Their advice, call from your personal cell phone now. Every demo is uneasy as the AE's have all the power and do not have to follow required guidelines. They can ask questions the way that benefits them to get lower numbers, benefiting them and hurting SDR's. AE's constantly look to DQ an oppt, though they are still able to work them in which no credit is given to the SDR. The strict ICP guidelines that only get stricter month after month has hindered booking meetings greatly. You are just a number to the company and there is no loyalty. I have seen SDR's that have been here for over 2 years and run into a bumpy couple months in which they are let go. There is no grace for them, 0%-99% to quota are seen as the same. When it comes to syncing between different teams, there is none. One team has documents that say this and another team has a totally different document. There is an ever-growing restriction on ICP for prospects. Career growth is not existed unless you are there for several years. You can move to different levels of an SDR but most higher ranked SDRs are let go because they cannot achieve the unrealistic quota now.

Explore other reviews about ServiceTitan

5.0
May 30, 2026
Recommend
CEO approval
Business Outlook

Pros

great product, demos are put up for you.

Cons

quota is a little unreasonable. pipeline can be garbage.

1.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

The benefits are solid, including stock options and unlimited PTO, though I didn't feel especially encouraged to actually use the time off. The C-suite has a clear vision for where the company is headed. Peers are genuinely good to work with, and there's a shared sense that people want to do well and want each other to succeed. It's a growing company, so the stock could carry real value over the long run if that growth holds.

Cons

Leadership at the department level was my main concern. In my experience, the management style made it hard to raise concerns or disagree without it affecting how you were viewed on the team. Direction was often unclear and expectations shifted, which made it difficult to know what success looked like. Over my time here I saw a lot of capable people leave, some by choice and some not, and the turnover lined up with those leadership gaps.

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