Good Start Up - But No Life Balance or Career Progression - Senior Business Systems Analyst ServiceTitan Employee Review

3.0
Jan 14, 2024
Recommend
CEO approval
Business Outlook

Pros

- Great people to work with (IC only. Few managers). - Always something to do project wise and learn from it. - Remote. - Still new in a lot of ways, so had the chance of being pioneers in some processes and systems.

Cons

- Hard work is barely recognized. - Promotion isn't reflected based on the work you put it, it is which manager or department leader likes you. Better play the favoritism card here and say "Yes" to everything. - Not a lot of work-life balance. Have a secondary work email or phone on file in HR b/c the chances are that they will call you in the late evening for something. - Everything is always on fire. - Upper/Exec leadership started to cut off what culturally made the company rewarding to work for. - If you don't know where you career should head, good luck, b/c managers do not provide the guidance. They expect you should take control of your own career. This is a good and bad thing - good that you can direct it where you want, bad if you need any guidance and don't know where to start. - Don't show weakness or need for help. A co-worker of mine was let good b/c they express that they were drowning in the workload and leaders of said department said they were no longer a "fit" for the role.

Explore other reviews about ServiceTitan

5.0
May 30, 2026
Recommend
CEO approval
Business Outlook

Pros

great product, demos are put up for you.

Cons

quota is a little unreasonable. pipeline can be garbage.

1.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

The benefits are solid, including stock options and unlimited PTO, though I didn't feel especially encouraged to actually use the time off. The C-suite has a clear vision for where the company is headed. Peers are genuinely good to work with, and there's a shared sense that people want to do well and want each other to succeed. It's a growing company, so the stock could carry real value over the long run if that growth holds.

Cons

Leadership at the department level was my main concern. In my experience, the management style made it hard to raise concerns or disagree without it affecting how you were viewed on the team. Direction was often unclear and expectations shifted, which made it difficult to know what success looked like. Over my time here I saw a lot of capable people leave, some by choice and some not, and the turnover lined up with those leadership gaps.

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