Solid - Sales Development Representative (SDR) ServiceTitan Employee Review

4.0
May 9, 2024
Recommend
CEO approval
Business Outlook

Pros

great product /team /culture /benefits

Cons

Each SDR is assigned a book of 300 accounts and 40-50% are not real/oob/existing customer dups. SDRs are then responsible for manually DQing bad leads in SF which requires inputting a DQ reason and sub-reason. Half my time is spent on data enrichment/cleaning/entry. Once leads are DQ'd, they're held on the backend with sales ops for 6 months then redistribued to a different SDR. SDRs are given a qualification talk track that you're expected to read verbatim when booking a meeting, and your meeting can be disqualified if you frame a question slightly differently than how it's worded on the script. AEs only handle demo-close (no prosecting) so conversion rate is huge for their PM. They're incentivized to look for reasons to DQ SDR meetings, and the SLA is basically a DQ playbook that AEs use to maintain their performance metrics.

Explore other reviews about ServiceTitan

5.0
May 30, 2026
Recommend
CEO approval
Business Outlook

Pros

great product, demos are put up for you.

Cons

quota is a little unreasonable. pipeline can be garbage.

1.0
May 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Really decent benefits regarding healthcare. The people on the teams themselves are great. Too bad they're stuck there right along-side you in a rough spot.

Cons

-Overwhelming amount of information to learn about a software that they keep adding more and more new features to. (Constantly, its unending, the software is so massive at this point its overwhelming to both customers and support.) -Pushing more and more AI creep. The new AI case assistant is going to take over the position soon, we're literally teaching it how to do our jobs and solve cases for us. It already knows how to do so, it's just getting fine tuned and we're the ones providing it info. -Management has no idea what they're doing and feels like they're constantly panicking and pushing harder for stats and metrics that feel rough and unreasonable. -No communication between major teams, leading to internal friction that leads to you wondering 'what do these other people even do around here' sort of mentality? -No room for upwards movement into the company, applied many times for positions and was kept where I was with replies of, "You weren't quite what we were looking for." -Armenian support seems to get treated far better than American Support staff. Getting extra holidays off while American Staff still have to work most holidays to begin with.

5
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