Pros
Co-workers are extremely helpful. If you are in office and you need help,someone will. Free lunch and great benefits Hybrid work model-no one really cares as long as you do 3 days in office.
Cons
The product is way too vast for both the employees and the customers,and the resources don't update accordingly. If you get an answer from a resource,make sure you verify before you give a tenant wrong information. I also have a major issue using weekly metrics to judge employees every week. It feels very high school-ish, especially because it feels like you're being graded on constantly changing policies. Get ready to spend a lot of time recapping an issue three times for the customer,unless you want to auto fail a call or chat where you did everything perfect. Because the software is so vast and customizable,even a simple fix can take you forever. A call can either take you 20 minutes or 2 hours. Because you're a CSA,expect to get a call or chat from every aspect of the software. Micromanaging-someone is always watching what status you're in,because again, this affects your metrics. Better get used to DMing your supervisor or else you will get pinged. Same with your cases-if a SLA is approaching,expect a message. You're encouraged to reach out to your supervisors-only problem is they're drowned in just as much work as you,so if you ask them a question,you might not be getting an answer back anytime soon.