Yes People Need Only Apply - Marketing ServiceTitan Employee Review

1.0
Feb 28, 2025
Recommend
CEO approval
Business Outlook

Pros

Individual contributors are fantastic people. Plenty of work to go around and plenty of net new opportunity in every department. While ST has been around for 10 years and just IPO'd, internally there is massive need for up-leveling every area. The pay is good, the benefits are strong, there's a lot of upside. If you come with lots of SaaS experience, you might be able to help. Might...if you are a "yes man". (see cons)

Cons

Sit down, Shut up. Don't expect to have a voice. Leadership across every team are veterans who have been at ST for a very long time, when the company was small and growing. They are narrow-minded. They do not seek new perspectives. But, none of them have ever worked or led a company of this size. They have zero interest in learning for those who bring deep experience. They will flaunt their core values. They are empty words.

Explore other reviews about ServiceTitan

5.0
Feb 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company great people great place

Cons

slow promotion path to where you wanna go

1.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

The benefits are solid, including stock options and unlimited PTO, though I didn't feel especially encouraged to actually use the time off. The C-suite has a clear vision for where the company is headed. Peers are genuinely good to work with, and there's a shared sense that people want to do well and want each other to succeed. It's a growing company, so the stock could carry real value over the long run if that growth holds.

Cons

Leadership at the department level was my main concern. In my experience, the management style made it hard to raise concerns or disagree without it affecting how you were viewed on the team. Direction was often unclear and expectations shifted, which made it difficult to know what success looked like. Over my time here I saw a lot of capable people leave, some by choice and some not, and the turnover lined up with those leadership gaps.

2
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