Pros
The people - while most of the great people I've worked with left the company at some point, this was a great learning experience for me as I had the chance to work with many hard-working, goal-getter people from USA, Armenia, and other offices. The customers - while it's a very tough business industry, and clients are not so prone to digital transformation, they're one of the most grateful people I've worked with. Everything you do or don't do gets noticed, and that's what kept me going in this role for so long.
Cons
The culture changed from being a place where you could come up with ideas, innovate and lead to just 'do what I ask', 'don't ask questions during the meeting or you'll be the next to be laid off', 'don't question the workflows, just do what we say'. Obviously, this is a very toxic environment so if you have the chance to find another opportunity where you can learn, grow and be appreciated, please do. However, keep in mind that this only is my and my teammates experience with the Success department. We always heard a lot of negative feedback from the rest of the teams (especially client facing roles) but I cannot speak on behalf of everyone. Overwork. All the time. There was literally no period where we would get off the office on time, there were so many client requests and so many deadlines and quotas to hit that you almost had to sleep at the office (which sometimes we did). You won't be promoted, unless your manager's manager favors you. While metrics, reports and all types of tracking mechanisms exits, and micro management is part of your daily routine, you still won't be judged based on those numbers. For me, and so many of my teammates, managers, directors, and executives we never worked with before, completely changed the performance review reports post factum, and lowered the ratings without giving any constructive feedback (which they're supposed to during the 1:1s) or backing those comments up with any data. Salary is good but given the long hours, stress and constant micromanagement, you will never feel great about your job.