On the Surface Company Looks Great But Its HORRIBLE!!!! - Business Development Representative (BDR) ServiceTitan Employee Review

1.0
Mar 12, 2025
Recommend
CEO approval
Business Outlook

Pros

modern tech stack for everyone to use with slack, salesforce, and all updated SaaS apps

Cons

the managers are absolutely horrible here especially one of them. Really wish I could name him to warn others but it doesn't let me on here. Starts with a b though. He is very very fake and acts like hes cool with you and is your friend but all he really cares about is moving up the chain of command. The second that he gets a chance to stab you in the back he will no matter what he tells you. The culture here looks amazing with the big zooms with thousands of people on it but at the end of the day im sure there are other people that are fake like him. Im sure there are good people there also , but people like him are a cancer and inject an entire company with their disease of being non genuine, aggressive, demeaning, and sarcastic and that is not something you want at any company. The owners probably dont see a problem with him because he does what they say and to them if hes bringing in a certain amount of revenue they dont really look into it, but 100% this is not the kind of manager you want at any company because it is a domino effect and effects the culture of everyone. Ive worked a bunch of SaaS companies and because of people like him this is probably the worst culture out of every company I have worked for, My advice is to look elsewhere and look at another SaaS company where you will not only make more money , but you will also be treated with respect by genuine people that actually look at you as a human instead of disrespecting you and mistreating you on a regular basis like him.

Explore other reviews about ServiceTitan

5.0
May 30, 2026
Recommend
CEO approval
Business Outlook

Pros

great product, demos are put up for you.

Cons

quota is a little unreasonable. pipeline can be garbage.

1.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

The benefits are solid, including stock options and unlimited PTO, though I didn't feel especially encouraged to actually use the time off. The C-suite has a clear vision for where the company is headed. Peers are genuinely good to work with, and there's a shared sense that people want to do well and want each other to succeed. It's a growing company, so the stock could carry real value over the long run if that growth holds.

Cons

Leadership at the department level was my main concern. In my experience, the management style made it hard to raise concerns or disagree without it affecting how you were viewed on the team. Direction was often unclear and expectations shifted, which made it difficult to know what success looked like. Over my time here I saw a lot of capable people leave, some by choice and some not, and the turnover lined up with those leadership gaps.

2
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