DO NOT WORK HERE - Sales Development Representative (SDR) ServiceTitan Employee Review

1.0
Aug 28, 2025
Recommend
CEO approval
Business Outlook

Pros

Remote Work and health benefits

Cons

This is honestly the worst company I’ve ever worked for, and I just want to help others avoid going through the same thing. I get that finding a job right now is tough, but the only reason they’re always hiring is because they fire people as soon as they don’t hit quota after the ramp-up period. If you’re new, they’ll make it seem doable by giving you decent accounts in the beginning. But once ramping is over, they hand the good accounts to the new hires and leave you stuck with dead ones. Eventually, that leads to you getting fired. The whole company revolves around the Account Executives (AEs). If the AEs don’t hit their numbers, it somehow becomes the SDRs’ fault. They expect you to book meetings using recycled accounts that past SDRs have already burned through people who’ve told us over and over to stop calling. Management micromanages everything. Even though it’s remote, if you don’t respond instantly, miss a quota, or just need help learning, you’re put on the chopping block. They only care about dials (60+ a day, which is insane) and want you to book a meeting every single week. Since I started, around 10 new hires have either quit or been fired because it’s just too strict and unrealistic. There’s no growth, no support, and no future here. Honestly, any other job is better than this one. On top of everything else, this company gives you terrible info for your accounts. They brag about having a “data enrichment team” that’s supposed to provide accurate contact details, but in reality, you’ll spend hours hunting down the right emails, phone numbers, and decision-makers yourself because the info they give you is flat-out wrong. PLEASE, avoid this company at all costs. It’s just not worth the stress.

Explore other reviews about ServiceTitan

5.0
May 30, 2026
Recommend
CEO approval
Business Outlook

Pros

great product, demos are put up for you.

Cons

quota is a little unreasonable. pipeline can be garbage.

1.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

The benefits are solid, including stock options and unlimited PTO, though I didn't feel especially encouraged to actually use the time off. The C-suite has a clear vision for where the company is headed. Peers are genuinely good to work with, and there's a shared sense that people want to do well and want each other to succeed. It's a growing company, so the stock could carry real value over the long run if that growth holds.

Cons

Leadership at the department level was my main concern. In my experience, the management style made it hard to raise concerns or disagree without it affecting how you were viewed on the team. Direction was often unclear and expectations shifted, which made it difficult to know what success looked like. Over my time here I saw a lot of capable people leave, some by choice and some not, and the turnover lined up with those leadership gaps.

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