Pros
For the most part, they hire great people who work their rears off! Most of the Franchisees are amazing and just want to be successful in their businesses.
Cons
Senior management (CEO, COO) are awful! They make a big hoopla about how extensive their hiring process is, but they don't respect or have confidence in any of they people they hire. Behind closed doors words like "dumb, stupid, idiot" are used to describe employees. CEO is rude, condescending and thinks he knows all the answers. He constantly tells staff to "update their linked in profiles"... WAY TO PROMOTE EMPLOYEE ENGAGEMENT! COO will pretend that she is amicable with everyone, but same thing goes....she thinks everyone is an idiot, but can't do half of what they do. She lacks experience in running any kind of business. They "encourage" people to realize that they are not a "good fit" for the company and to quit or be fired. Many of the people that were hired Jan 2016 are already gone. They realized the place is one big mess. The main drive there is money, although they claim to have a "noble" purpose. No appreciation for employees, no genuine care and concern, no opportunities for advancement. They will always look to the job market for new employees to later fire. If you make it a year, you are amazing and should pat yourself on the back. Everyone there is in fear of getting fired. CEO has temper tantrums and will yell at employees like a disruptive child. They will schmooze and put on a dog and pony show for Franchisees during the two annual conferences, trying to cover up the discrepancies in the office, but the Franchisees aren't stupid. There is no work/life balance. If you are on vacation, be sure to come back to a mess no matter how much preparation you try to do beforehand to avoid it. They hire "experts" and pay them thousands of dollars to tell them what to do because they have no direction.