Making improvements - IT Help Desk Technician II Sheppard Pratt Employee Review

4.0
Jan 23, 2025
Recommend
CEO approval
Business Outlook

Pros

Upper level leadership appears to be moving in a strong direction regarding management. Multiple opportunities to cross train in IT.

Cons

Employee retention is extremely low. Very high turnover rate. IT pay is below industry standard, IT is also extremely overworked. 1 tech to approx 350-400 staff.

avatar
Sheppard Pratt Response
1y
We’re glad to hear that you see leadership moving in a positive direction. We also hear the concerns you’ve raised about employee retention, pay, and workload in the IT department. We’re actively working on initiatives to enhance career growth, engagement, and overall job satisfaction, including expanding internal training opportunities, creating clear career pathways for every department, assessing staffing needs, and exploring ways to better distribute workloads. We regularly review our compensation to ensure it remains competitive within the healthcare industry. Thank you for your insights! They are helping shape a better work environment for everyone at Sheppard Pratt.

Explore other reviews about Sheppard Pratt

5.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Excellent benefits, supportive staff, good website support

Cons

they did not offer part time option

avatar
Sheppard Pratt Response
3w
We're glad to hear that you found our benefits package valuable and felt supported by your colleagues and resources available. We also appreciate your feedback regarding part-time opportunities and continue to evaluate role structure across the organization to best meet both staffing needs and employee flexibility. We wish you all the best in your future endeavors!
2.0
May 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Good job starting out if interested in the mental health field

Cons

Current supervisor at the Elkridge location enables questionable ethical practices among social workers, such as deleting some parts of an discharge summary as to avoid compromising the hospital. she also is too focused on planning her future vacations instead of managing the constant bullying from certain colleagues and overall lack of support as an supervise. Only opportunities for growth is to supervise interns or do some of the supervisor’s tasks when she’s working at the center of eating disorders in towson. Also, some units are actually breaking OHCQ by allowing patients in the nurses station and barely doing groups. Current supervisor is clearly burnt out and devoid of empathy because the money from being manager of two different locations is worth it if it means there’s a lack of investment towards her supervises. As a result, supervision is poor because there’s no manager to refer to if there are any questions or issues in person.

avatar
Sheppard Pratt Response
1mo
Thank you for sharing your feedback. These concerns are taken seriously and will be shared with the appropriate internal leadership teams for review. We also want to clarify that Sheppard Pratt does not remove reviews from Glassdoor or other review platforms, as moderation decisions are managed by the platform itself.
See reviews by: Helpful|Rating|Date|All