Pros
You will definitely get your hours.
Cons
Be prepared to work nights and weekends. You will not get any say in your hours. Know that the people and contractors you will help are totally unreasonable and quick to send in complaints about you for very bizarre things. The people you work with really make the difference if you will enjoy the job or hate the job. After you complete the MTP training you may float around to different stores who need help before you get placed as an assistant manager. Some stores have people that are complete nightmares of human beings and will absolutely give you every weekend and for sure you'll open and or close every single day you go in. Also, be very aware that when it comes to the contractors and customers "DIY"ers, are very difficult customers and rarely reasonable. The software system is all sorts of crazy and pricing is always a hassle. Everyone gets different prices and people will call and ask how much something is... sounds like an easy question, right? No, be prepared to cypher through a crazy software system and log into 2 different programs, just to get someone a price, it's ridiculous. Plus, homeowners get told that any SW store can look up what color formula is their house color, which is always incredibly awful to find out. You'll call other stores, log into 2-3 programs, cycle through endless dot cards that will be listed for the lot the house is on and not always house numbers, the customer will for sure not know what lot they are, because honestly would? I'm telling you, what you think is a simple task is incredibly painstakingly difficult with this company. With that said, if you do get a store that has normal level headed rationale people, the job isn't that bad. But you will absolutely be miserable as all hell if you don't. Also, you will be required to make "sales"calls, which on the surface doesn't sound awful. However, a hefty portion of your dignity goes right out the window- for a large portion of your new job has now become telemarketing. You will have to make X amount of calls a week and upper management will tell you till they're blue in the face this isn't telemarketing. But, what do you call making unsolicited sales calls to people you deem are potential customers? Oh, telemarketing. After a few weeks you'll end up having to call the same people you called the previous week or so. Also, don't plan on sitting. You'll stand all day and get a 30 minute lunch. I quit after about 4 months.