High expectations but very disappointing results - Customer Success Shield AI Employee Review

Great teammates and environment for intern. Good pay and benefits with gym access.

No large cons, it is a good internship.

A majority of the company is filled with good-willed, nice, curious people across AI, aviation, geospatial, engineering and instructional spaces.

Too many of the operational decisions are made by sof guys with virtually zero experience in any of the fields relevant to the company...including strategic operations or even tactical isr. Too many has-beens used to working with no oversight. Money and equipment constantly disappearing. The company is like a toddler walking around in their parents clothes. Poor scaling. Almost non-existent safety considerations. Prior service in corporate is always something that needs to be addressed but the amount of sof guys this company employees just so they can put "elite" in every tagline is ridiculous. They complain constantly just to freeze or meltdown in the lightest stressful situations. Virtually unteachable so they are removed and elevated into positions that avoid that dynamic. We can't get people to stop being vindictive bigots every time they are corrected or called out for lying in a meeting to save our lives but we sure will platform the latest self-help garbage from some other hack of a seal because so-in-so met him once or likes his podcast.