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Shields Health Solutions

Engaged Employer

Great company to grow with with an amazing culture - Anonymous employee Shields Health Solutions Employee Review

5.0
Sep 9, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

PAY – Amazing pay, annual bonuses are a massive boost to your pay and really make you feel appreciated for your hard work. CULTURE - Second to none. It’s literally shocking how many people here genuinely care about everyone else and are just all-around good people. The culture of kindness is very real and very important to everyone here. ADVANCEMENT OPPORTUNITIES – Lots of room to grow with the company, trainings to help advance you, and mentorship opportunities are absolutely there, and you can really have a full career here. TRAINING – You are not just thrown to the wolves here. You get at least five weeks of training and stabilization as a new employee and people are always available to assist as you keep learning. LEADERSHIP – Leaders get actual leadership training to teach them effective leadership skills and the importance of not micromanaging employees. Leaders get actual leadership training for effective team management, and micromanaging of employees is not something that is promoted or praised here. WORK/LIFE BALANCE – Actually exists! We are big on families here, and know that you can do your best work if you and your family are supported BENEFITS – Our benefits and insurance are amazing! We’re one of the few companies that still offers a 100% employer paid plan (also have the option to upgrade to a PPO), our additional benefits are banging, and our parental leave policy is LEGIT! A company’s parental leave policy is a very quick way to gauge a company and how they treat their employees. So ours being so amazing says a LOT.

Cons

CHANGES – A lot of changes have been made recently due to continued growth and recent sale of the company. So that can make things feel a little uncertain since it’s a new venture. But we are continuing to grow and hiring more, so that shows we are still doing great and going strong. INSURANCE CHANGING – We were recently notified that we are switching from our beloved plan we've had for years to another company for 2026 so that has been a little nerve wracking with the unknowns there. We were told that the reason for the switch was to be able to continue to offer a 100% employer paid plan for everyone. I am going to remain cautiously optimistic, because changing from an amazing plan to a junk plan would cause so many people to quit, that I don’t think they would be that foolish. MERIT INCREASES – This comes with a caveat. Our annual merit increases were lowered quite a bit compared to where they have been historically. HOWEVER; we are no longer a startup company for where those larger annual raises are needed. And what they were changed to are still significantly larger than you will find just about anywhere else. Our new increase for a meets expectations is higher than anywhere else that I have worked for a significantly exceeds expectations. So I can see why some people were upset about the change. But the change was not unreasonable and we are still getting a higher annual than other places. *** I also want to add: No company is perfect, and I will never pretend that Shields is either. However, I am the happiest I have ever been in my career here, and the pros significantly outweigh any of the cons. My life has literally changed for the better in so many ways because of Shields and all of the opportunities that they have given me, and I will forever be grateful for them for that.

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Shields Health Solutions Response
10mo
Thanks for the thoughtful review! We’re proud of the progress we’ve made and are always looking for ways to improve. Your feedback helps us continue to grow in the right direction.

Explore other reviews about Shields Health Solutions

5.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Great work life balance and the job is work from home.

Cons

Nothing to complain about yet.

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Shields Health Solutions Response
1w
Thank you for sharing your experience! We're glad to hear that you've had a positive start at Shields and that our remote work environment and work-life balance have contributed to your experience. We appreciate your feedback and are thrilled to have you on the team.
1.0
Jul 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work, free health plan (it's a trash high deductible one but it's something)

Cons

Shields markets itself as a supportive, patient‑focused company, but the PSA role is the exact opposite. Training consists of learning the clinic software and workflows, followed by a few days of “shadowing” that is not structured, not monitored, and not actually helpful. The PSAs you shadow are so overwhelmed that after only a few hours they ask if you have other tasks you can work on because they’re too busy to train you. There *is* a ramp‑up period, but it’s extremely misleading. The workload is exactly the same as a fully ramped employee. The only difference is that you won’t immediately be put on a PIP for missing metrics. You are still drowning from day one, with no partner, no gradual transition, and no meaningful support. It seems irresponsible to do that to these clinics as well as the new employees. The workload is atrocious. Even when you meet goals, you will never catch up on clinic work. The point‑based metric system is deeply flawed and doesn’t give credit for huge portions of daily responsibilities, leaving you constantly behind, overwhelmed, and blamed for things outside your control. Management is nonexistent during clinic training. My manager was nice in conversation but had little to no follow though— no one‑on‑one recaps, no check‑ins, no audits, no follow‑up... no support. I repeatedly asked for help in our one-on- ones and was told over and over "this clinic should be able to be supported by one person". When I left, he asked what they “could have done differently,” which was ironic considering I had been asking for help the entire time. The culture is reactive, not supportive. Turnover is extremely high (I am the last of 4 leaving before or near the 90 day mark) — most people quit without notice — and leadership seems genuinely confused about why. The PSA role is a revolving door because the expectations are unrealistic, the workload is crushing, and the support simply does not exist. If you value your mental health, stability, or a functional work environment, avoid this role. It is fight‑or‑flight every single day.

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