Don't feel like a true employee - Customer Service Representative Shutterfly Employee Review

2.0
Jun 2, 2016
Recommend
CEO approval
Business Outlook

Pros

Decent pay rate Room for advancement Consistent hours from week to week Open door policy when issues arise Occasional free products

Cons

Contracted through Corestaff so you aren't considered an actual employee until you're converted. Some employees wait up to 3 years until they are converted to Shutterfly employee status. Contract means you can only get minimum federally required health benefits leading to very high deductibles. Have to obtain your own health coverage through other means to ensure a better deductible which in turn results in higher health insurance premiums. Contract also excludes you from all company functions outside of work (i.e. company picnic/most celebrations) Actual Shutterfly employees get free products on a regular basis but at a value that makes what contracted employees get look meaningless. All in all being a contracted employee makes you feel like you don't mean anything to the company.

Explore other reviews about Shutterfly

5.0
Apr 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company to work for

Cons

No cons, excellent place to work

4.0
May 30, 2026
Recommend
CEO approval
Business Outlook

Pros

I work with diverse and supportive people. Teams and leaders demonstrate the will to respond to worker needs with kindness and respect. On the operational level, teams are highly flexible and adapt quickly to changes when provided proper support. Work-life balance is high priority for the people I interact with.

Cons

The company has difficulty holding on to talent in tech fields since a good chunk of the focus has to be allocated to art/design and production instead. CEOs come and go every few years, leading to instability. For some teams, the process remains overly complex and inefficient because of misalignments between leadership/engineering and ops team users. No formal humanist policy around AI & robotics yet.

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