Customer Care Representative - Customer Care Representative Shutterfly Employee Review

3.0
Apr 15, 2015
Recommend
CEO approval
Business Outlook

Pros

Higher pay than other places. No scripts. Almost complete autonomy in how you help customers. Company is growing. Manageable performance standards. Lots of tools. Great social activities.

Cons

Lots of schedule changes. No growth opportunities. Temp to perm status can be a very long time. Pay raises are annual but not that much (perm). Leadership in most cases has less total experience than the agents. Lots of culture changes. Company doesn't match 401k contributions. Huge difference between Temp and Perm.

Explore other reviews about Shutterfly

5.0
Jun 20, 2026
Recommend
CEO approval
Business Outlook

Pros

good hours and good learning ability

Cons

N/A it really don't have consequences

4.0
May 30, 2026
Recommend
CEO approval
Business Outlook

Pros

I work with diverse and supportive people. Teams and leaders demonstrate the will to respond to worker needs with kindness and respect. On the operational level, teams are highly flexible and adapt quickly to changes when provided proper support. Work-life balance is high priority for the people I interact with.

Cons

The company has difficulty holding on to talent in tech fields since a good chunk of the focus has to be allocated to art/design and production instead. CEOs come and go every few years, leading to instability. For some teams, the process remains overly complex and inefficient because of misalignments between leadership/engineering and ops team users. No formal humanist policy around AI & robotics yet.

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