Don’t care about employees - Customer Service Representative Shutterfly Employee Review

1.0
Aug 12, 2023
Recommend
CEO approval
Business Outlook

Pros

The company parties were fun.

Cons

We were expected to work 12 hour days 6 to 7 days a week during the holidays. My last holiday season there, they let go of about 90% of the customer service staff the weekend before Christmas because they wanted to hire offshore. We didn’t even get any notice. Just pulled into the manager’s office one night, one by one and told to sign a severance package because they were going a different route.

Explore other reviews about Shutterfly

5.0
Jun 20, 2026
Recommend
CEO approval
Business Outlook

Pros

good hours and good learning ability

Cons

N/A it really don't have consequences

4.0
May 30, 2026
Recommend
CEO approval
Business Outlook

Pros

I work with diverse and supportive people. Teams and leaders demonstrate the will to respond to worker needs with kindness and respect. On the operational level, teams are highly flexible and adapt quickly to changes when provided proper support. Work-life balance is high priority for the people I interact with.

Cons

The company has difficulty holding on to talent in tech fields since a good chunk of the focus has to be allocated to art/design and production instead. CEOs come and go every few years, leading to instability. For some teams, the process remains overly complex and inefficient because of misalignments between leadership/engineering and ops team users. No formal humanist policy around AI & robotics yet.

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