AVOID - Toxic, dysfunctional, and spectacularly out of touch - Anonymous employee Signet Jewelers Employee Review

2.0
Apr 14, 2017
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Decent, competitive medical benefits. Employee discount on merchandise. The company gives to charitable causes. (Unfortunately, however, as you can see it also avoids putting tax revenue back into the U.S. economy by basing its "headquarters" in Bermuda). At the corporate offices there are a few departments where some team members actually appear to enjoy their jobs enough to stick around for years despite the routine 50+ hour work weeks and below-market pay.

Cons

The two star rating above is being very generous. Behemoth company avoids transparency like the plague, while insulting the intelligence of team members by claiming to be a shining beacon of ethics and fairness. As another reviewer very accurately stated, the leadership in Akron is siloed and lives in the past. (And speaking of the past, the chickens have come home to roost. Do your own research on this). The complete leadership vacuum in Akron has become painfully apparent after Signet/Sterling's clumsy and ill-conceived 2014 buyout of their Dallas-based competitor Zales, an overreach that is destined to become a grim cautionary tale for business leaders for many years to come.

Explore other reviews about Signet Jewelers

5.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Inclusive; Puts love and people first

Cons

Not enough people are aware of the company’s changes to revolutionize their company with the times.

5.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Great place to learn how to become a better jeweler and grow your skills, if you are in an environment that takes full advantage of what the company provides. The benefits are also extremely generous with PTO and depending on the work environment, your schedule can be very flexible. Also being a jeweler means you are in a separate department from the sales side of the company and they have no authority over you, and your job as a jeweler isn't impacted by the sales side, you could be working inside a Jared, but it doesn't matter if the salesperson couldn't make the sale, and the money charged between the Service Center and the store is all just a number for tracking margin, so it's really nice being a jeweler that doesn't need to worry about sales or have a salesperson lord over you. It's very different than a mom and pop jeweler job.

Cons

Depending on the shop/manager your growth can be stagnanted. The company pushes for number of units and that's created a mentality of a focus for lesser quality workmanship to pass through QC. The store side salespeople don't get trained well on their side and will lean on the service center side to do the technical things for them. The sales staff knowledge on jewelry can be next to nothing because it's not a requirement for them, so that adds a lot of friction between jeweler and sales staff.

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