Like beating your head against a wall - Anonymous employee Signet Jewelers Employee Review

2.0
Jan 25, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Decent pay, some wonderful co-workers

Cons

Little communication between departments which leads to conflicting directive, not innovative, absolutely NO work/life balance, last minute assignments with super-tight deadlines. With recent scandals (Google it!) in upper management and lagging sales, morale is very low. In the Texas office, there is a constant threat of losing jobs to Akron, Ohio (where Signet is based). No one knows what's going on and everyone is in a panic. The whole HR department was laid off in Texas. You have to call an 800# to the Philippines to get answers on anything related to benefits or computers. They have ONE guy who takes care of everyone's computer issues on-site. Also, Wikipedia shows that Signet is headquartered in the Bahamas which alone is sketchy. It's my understanding that it was a truly a great place to work until Zales was bought out by Signet.

Explore other reviews about Signet Jewelers

5.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Everything, the coworkers are amazing, my managers don’t make me feel dumb when Im uninformed, I am constantly welcomed and learning new things

Cons

I’m only part time for now, only con as I’d love to be here full time

5.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Great place to learn how to become a better jeweler and grow your skills, if you are in an environment that takes full advantage of what the company provides. The benefits are also extremely generous with PTO and depending on the work environment, your schedule can be very flexible. Also being a jeweler means you are in a separate department from the sales side of the company and they have no authority over you, and your job as a jeweler isn't impacted by the sales side, you could be working inside a Jared, but it doesn't matter if the salesperson couldn't make the sale, and the money charged between the Service Center and the store is all just a number for tracking margin, so it's really nice being a jeweler that doesn't need to worry about sales or have a salesperson lord over you. It's very different than a mom and pop jeweler job.

Cons

Depending on the shop/manager your growth can be stagnanted. The company pushes for number of units and that's created a mentality of a focus for lesser quality workmanship to pass through QC. The store side salespeople don't get trained well on their side and will lean on the service center side to do the technical things for them. The sales staff knowledge on jewelry can be next to nothing because it's not a requirement for them, so that adds a lot of friction between jeweler and sales staff.

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