Base plus commission...wait what commission? - Sales Associate Signet Jewelers Employee Review

1.0
Mar 16, 2013
Recommend
CEO approval
Business Outlook

Pros

Base plus commission, had 401K, always had enough hours.

Cons

Commission was made on what you sold, but if the store didn't meet their goal as a whole you didn't get hardly any commission. For example, if you sold $100 worth that month, but the stores goal was $150, you only received 1% commission (of only on what you sold) . If you sold $50 and the store's goal was $25 (want was met by everyone together) you got 3% commission (of only on what you sold). The store I worked at was very racist. I had a young lesbian couple come talk with me 3 times and I had wrote down the ring that they wanted. They decided to save up money and to come back. Well when they came back the black girl talked to them, but they wanted to see me so they waited until I worked. They came in to buy the ring the next day when I worked, but the black lady stated, "I deserve 50% off of the commission on that sale. I helped them just as much if not more!" The couple stood up for ME and told the management that the other girl and just spoke to them once and that I deserved all of it. After I rung up the sale I decided to give her 1/3 of the commission thinking that would be more than fair and nice. Well then the manager took the black girl in the back and said, "It is ok. Just wait until she leaves for the day. I will go into the system and change it for you." I found out because another co-worker who I worked with over heard him say that and seen the whole thing. Lets just say I clocked out and as I walked out of the store I yelled, "I QUIT!" in the mall.

Explore other reviews about Signet Jewelers

5.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Everything, the coworkers are amazing, my managers don’t make me feel dumb when Im uninformed, I am constantly welcomed and learning new things

Cons

I’m only part time for now, only con as I’d love to be here full time

5.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Great place to learn how to become a better jeweler and grow your skills, if you are in an environment that takes full advantage of what the company provides. The benefits are also extremely generous with PTO and depending on the work environment, your schedule can be very flexible. Also being a jeweler means you are in a separate department from the sales side of the company and they have no authority over you, and your job as a jeweler isn't impacted by the sales side, you could be working inside a Jared, but it doesn't matter if the salesperson couldn't make the sale, and the money charged between the Service Center and the store is all just a number for tracking margin, so it's really nice being a jeweler that doesn't need to worry about sales or have a salesperson lord over you. It's very different than a mom and pop jeweler job.

Cons

Depending on the shop/manager your growth can be stagnanted. The company pushes for number of units and that's created a mentality of a focus for lesser quality workmanship to pass through QC. The store side salespeople don't get trained well on their side and will lean on the service center side to do the technical things for them. The sales staff knowledge on jewelry can be next to nothing because it's not a requirement for them, so that adds a lot of friction between jeweler and sales staff.

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