Sales first, People LAST - Assistant Store Manager, Store Manager Signet Jewelers Employee Review

1.0
Jul 10, 2013
Recommend
CEO approval
Business Outlook

Pros

Good Benefits, Health insurance is very good. EVERY other aspect of working for this giant is a con though. CONS: They spend most of their time putting out fires at problem locations instead of building teams and relationships and developing people to foster change, they profile people with personality tests and go nuts about stupid things like a sign that an employee placed in the wrong window- they treat grown ups like children scolding and belittle them in front of other employees and customers. There is no culture, no structure, and people come LAST. I waited two years to write this so I would not be emotional but there is nothing good to say about this company, and I have worked for them in a multiple of states (3).

Cons

Assistant Managers are treated live slaves and store managers bartered like livestock. The company does not care about the talent and people that work at any location. The corporation creates "HOLIDAYS" or "special Events" because they think they are Halmark and create holidays that don't exist to make more sales. GREEDY GREEDY GREEDY They scare and intimidate people to get a sale at any cost, including integrity and threats...not a great atmosphere where they pit one against the other and MAKE PROMISES THEY HAVE NO INTENTION ON HONORING. I was the ONLY five of Five writer in the store consistently for all five years and my reward was a certificate that the paper wasn't even high enough quality to wipe with. If I could give Zero stars I would.

Explore other reviews about Signet Jewelers

5.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Everything, the coworkers are amazing, my managers don’t make me feel dumb when Im uninformed, I am constantly welcomed and learning new things

Cons

I’m only part time for now, only con as I’d love to be here full time

5.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Great place to learn how to become a better jeweler and grow your skills, if you are in an environment that takes full advantage of what the company provides. The benefits are also extremely generous with PTO and depending on the work environment, your schedule can be very flexible. Also being a jeweler means you are in a separate department from the sales side of the company and they have no authority over you, and your job as a jeweler isn't impacted by the sales side, you could be working inside a Jared, but it doesn't matter if the salesperson couldn't make the sale, and the money charged between the Service Center and the store is all just a number for tracking margin, so it's really nice being a jeweler that doesn't need to worry about sales or have a salesperson lord over you. It's very different than a mom and pop jeweler job.

Cons

Depending on the shop/manager your growth can be stagnanted. The company pushes for number of units and that's created a mentality of a focus for lesser quality workmanship to pass through QC. The store side salespeople don't get trained well on their side and will lean on the service center side to do the technical things for them. The sales staff knowledge on jewelry can be next to nothing because it's not a requirement for them, so that adds a lot of friction between jeweler and sales staff.

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