Pros
Commitment to St. Jude's Hospital. Discount on jewelry. Location/access to corporate office. Successful field managers are recognized and well rewarded for sales success. Merchandising and store operations excel. Advertising is among the best. Financially successful company.
Cons
C-suite management is either oblivious to actual employee morale, or worse, party to the deception that 'we are really a people company that happens to sell jewelry.' The enterprise systems are hopelessly outdated and their system development model is positively draconian, with IT calling all the shots. Organization is so hopelessly vested in a 'silo structure' that managers (mid level and senior) spend more time and energy protecting their sphere of influence than developing cross functional solutions to resolving issues or improving processes. The management structure is totally hierarchical it is reminiscent of the company owned by Ebenezer Scrooge. Employees and managers have no access to the levels of management they need to get problems resolved quickly. Approvals at the VP level are required for the simplest request. There is no employee empowerment. HR is at best ineffective and at worst incompetent. The department overall is viewed with suspicion and contempt in the field and home office. The employee issue resolution process is distrusted and viewed as a rubber stamp favoring the company. The HR organization is less forthcoming than a secret society.