It's like being in a lose lose scenario with no concrete direction - Anonymous employee Signet Jewelers Employee Review

2.0
Jun 26, 2014
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Pay is adequate and geared to the region where the store is located. Benefits are reasonable Vacation is accrued from day one. Training is good, but as with all corporate training they idealize a "lay down" customer. Life isn't quite like that.

Cons

It's a sales driven culture BUT: There is nothing in writing to indicate how sales should be handled. In two months, I lost over $6000 in sales due to the manager's "interpretation" of policy rather than being able to be shown in writing. Of course, the manager made sure part of the lost sales ended under his number. The pay scale of managers on up are geared towards a bonus based on the store's profits. This encourages "short cuts" to be taken even to negating corporate policy ( as long as it isn't found out ). The company views even facebook pages and any negativity is dealt with despite the lack of a truly "open door" policy.

Explore other reviews about Signet Jewelers

5.0
Jul 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Attentive leaders Clear communication Ample learning opportunities Good environment and company Surplus of benefits

Cons

Not many cons so far but just a lot to remember and get the hang of

5.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Great place to learn how to become a better jeweler and grow your skills, if you are in an environment that takes full advantage of what the company provides. The benefits are also extremely generous with PTO and depending on the work environment, your schedule can be very flexible. Also being a jeweler means you are in a separate department from the sales side of the company and they have no authority over you, and your job as a jeweler isn't impacted by the sales side, you could be working inside a Jared, but it doesn't matter if the salesperson couldn't make the sale, and the money charged between the Service Center and the store is all just a number for tracking margin, so it's really nice being a jeweler that doesn't need to worry about sales or have a salesperson lord over you. It's very different than a mom and pop jeweler job.

Cons

Depending on the shop/manager your growth can be stagnanted. The company pushes for number of units and that's created a mentality of a focus for lesser quality workmanship to pass through QC. The store side salespeople don't get trained well on their side and will lean on the service center side to do the technical things for them. The sales staff knowledge on jewelry can be next to nothing because it's not a requirement for them, so that adds a lot of friction between jeweler and sales staff.

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