Executives Need to Wake Up - Operations Silicon Valley Bank Employee Review

1.0
Jul 29, 2019
Recommend
CEO approval
Business Outlook

Pros

-Love my team! -The culture is u like other financial institutions.

Cons

Most systems are sadly outdated. The reputation of SVB is that our technology at work is not up to par with other financial institutions. Our main system crashed and executives are not willing to wake up and assist by replacing our system. This has decreased customer satisfaction, but still nothing has been done to rectify the situation. Our team is overworked and stressed while we are trying to find a workaround since we have no system to work with. Executives have basically told our team to figure it out. Any other financial institution would have resolved this issue within days. Not at SVB though! Welcome to SVB culture...stressed and overworked while the executives pretend everything is dandy.

Explore other reviews about Silicon Valley Bank

5.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

- Great Pay - Great People

Cons

- Post FCB Migration - Things have slowed down

1.0
Mar 31, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Pre-2023, excellent culture and team environment, strong compensation and bonuses, and generous budgets that supported employees well.

Cons

Since the 2023 bankruptcy, the company has struggled to regain its identity. There has been significant turnover in senior leadership, and much of the experienced management team has departed. This has led to inconsistent direction, frequent misalignment between leadership messaging and execution, and a noticeable decline in employee confidence. Compensation, bonuses, and career progression opportunities have become less competitive, and overall employee support has diminished. The organization now feels more like a rebranded extension of First Citizens rather than the distinct institution it once was. There is also an over-layering of management, with too many overlapping roles and unclear accountability, which slows decision-making and creates unnecessary complexity. Finally, the company has lost much of its competitive edge post-2023, with ongoing client attrition and reputational challenges that employees are left to address without clear strategic direction.

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