Always - Product Specialist SimplePractice Employee Review

5.0
May 6, 2022
Recommend
CEO approval
Business Outlook

Pros

-I came to SimplePractice when it was a bit after it's "startup" phase but I can share that the people are great, culture is awesome, and the product is always improving. -Management does actually listen (eNPS, candid feedback accepted in company wide meetings, etc). I do believe that they care. -TC is solid for a CS role -easy to transition between teams if you are interested in doing something

Cons

-This past quarter we rolled out a pricing update for our subscription fee which I can only describe as an unmitigated flop. Very poor execution of communication to our customers, and the structuring left a lot to be desired as to the "why" behind certain changes. I don't really care in the grand scheme of things because price increases are an inevitable part of business, but it caused a lot of (in my opinion) undue stress among the team members that actually interact with our customers. -Not a lot of opportunities to grow between entry-level and upper-management

Explore other reviews about SimplePractice

5.0
Jun 23, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

fulfilling industry with a clear mission

Cons

continuing to grow very quickly, important to focus on what matters most

5.0
Feb 25, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-The exec team is one of the most transparent I’ve ever seen, they don’t try to spin employee communication -Leaders are really open to feedback and ideas. At company meetings employees can ask questions and they don’t curate only easy ones or avoid hard topics. The CPO (people) is meeting with small groups of employees to get direct feedback on company culture. -Lots of opportunities to connect with coworkers, even remotely. The ERGs are great and put on really thoughtful events. Social slack channels are really active and it’s easy to feel part of the community. -Time off is great (both company holidays & FTO), particularly mid & end of year breaks for the whole company -As employees we are all completing AI training which is a major investment in us given other companies are pushing AI but providing no support/education. -The addition of our CDMX office has been a great experience, so many nice and ambitious coworkers have joined and I’ve loved working with them (and even meeting some in person!)

Cons

The rapid growth and hiring of the company has created a bit of chaos and lack of clarity on processes and decisions made. Especially around AI, they got a little ahead of themselves

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SimplePractice Response
4mo
Thank you for taking the time to share such a thorough review. You’ve experienced a lot in just one year at SimplePractice! One of our biggest priorities in the past year has been to communicate our decision making and processes more clearly. That can be a growing pain for a high-growth company, but we are committed to doing better. Our team is developing a robust Talent Development muscle that includes AI training and people management training. We launched Monthly Manager Connects last year and plan to grow that program further. If you have any additional feedback on how we can improve, please share your ideas!
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