Micromanagement and Stressful Environment - Product Specialist SimplePractice Employee Review

1.0
Jun 4, 2024
Recommend
CEO approval
Business Outlook

Pros

Your coworkers will be the best part of the job but that’s all

Cons

Management is very micromanagey. They preach unlimited PTO but you get scolded for taking more than 4 weeks. The customers are difficult and rude. The pay is very very very low compared to the amount of work we have to do. Everyone on the CS team is overworked, stressed and strained. There’s no room for growth and very little support so burn out is real.

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SimplePractice Response
1y
Thank you for providing feedback. We are happy to hear you enjoy your teammates so much. However, we are sorry to hear you feel micromanaged. One of our values is "We Are Built On Trust." A big part of that is trusting each team member's expertise in their role. Since you are a current team member, we encourage you to have a conversation with your manager about this. If you don't feel empowered to do that, please connect with your HR Business Partner and they will be happy to support you.

Explore other reviews about SimplePractice

5.0
Jun 23, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

fulfilling industry with a clear mission

Cons

continuing to grow very quickly, important to focus on what matters most

5.0
Feb 25, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-The exec team is one of the most transparent I’ve ever seen, they don’t try to spin employee communication -Leaders are really open to feedback and ideas. At company meetings employees can ask questions and they don’t curate only easy ones or avoid hard topics. The CPO (people) is meeting with small groups of employees to get direct feedback on company culture. -Lots of opportunities to connect with coworkers, even remotely. The ERGs are great and put on really thoughtful events. Social slack channels are really active and it’s easy to feel part of the community. -Time off is great (both company holidays & FTO), particularly mid & end of year breaks for the whole company -As employees we are all completing AI training which is a major investment in us given other companies are pushing AI but providing no support/education. -The addition of our CDMX office has been a great experience, so many nice and ambitious coworkers have joined and I’ve loved working with them (and even meeting some in person!)

Cons

The rapid growth and hiring of the company has created a bit of chaos and lack of clarity on processes and decisions made. Especially around AI, they got a little ahead of themselves

1
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SimplePractice Response
4mo
Thank you for taking the time to share such a thorough review. You’ve experienced a lot in just one year at SimplePractice! One of our biggest priorities in the past year has been to communicate our decision making and processes more clearly. That can be a growing pain for a high-growth company, but we are committed to doing better. Our team is developing a robust Talent Development muscle that includes AI training and people management training. We launched Monthly Manager Connects last year and plan to grow that program further. If you have any additional feedback on how we can improve, please share your ideas!
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