Going down hill fast - Insurance Associate SimplePractice Employee Review

2.0
Aug 31, 2025
Recommend
CEO approval
Business Outlook

Pros

FTO (for now) Coworkers are great

Cons

Outsourcing in the last couple years, just did massive layoffs for US employees and are expanding ai efforts

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SimplePractice Response
10mo
We’re happy to hear you had awesome teammates and were able recharge through flexible time off (FTO) during your time with us. We believe the greatest teams prioritize rest and recovery, which is why we have a robust time off program including FTO, Wellness Days, Summer R&R, and Year-end R&R. It’s true. We are putting in a lot of time and effort to learn how AI can support our teammates in the work we do. AI is the next technological revolution, and we want to be leaders in ethical usage to help our teammates grow in their careers and help our customers run their mental healthcare practices. We are genuinely committed to listening to feedback, but we’re sorry to hear you didn’t experience that. We review feedback on and ongoing basis to identify trends and common themes. This allows us to make informed decisions that we believe are in the best interest of the team, our customers, and the long-term health of the business. Thank you for spending more than 3 years of your career with us. Wishing you well in your next chapter!

Explore other reviews about SimplePractice

5.0
Jun 23, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

fulfilling industry with a clear mission

Cons

continuing to grow very quickly, important to focus on what matters most

5.0
Feb 25, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-The exec team is one of the most transparent I’ve ever seen, they don’t try to spin employee communication -Leaders are really open to feedback and ideas. At company meetings employees can ask questions and they don’t curate only easy ones or avoid hard topics. The CPO (people) is meeting with small groups of employees to get direct feedback on company culture. -Lots of opportunities to connect with coworkers, even remotely. The ERGs are great and put on really thoughtful events. Social slack channels are really active and it’s easy to feel part of the community. -Time off is great (both company holidays & FTO), particularly mid & end of year breaks for the whole company -As employees we are all completing AI training which is a major investment in us given other companies are pushing AI but providing no support/education. -The addition of our CDMX office has been a great experience, so many nice and ambitious coworkers have joined and I’ve loved working with them (and even meeting some in person!)

Cons

The rapid growth and hiring of the company has created a bit of chaos and lack of clarity on processes and decisions made. Especially around AI, they got a little ahead of themselves

1
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SimplePractice Response
4mo
Thank you for taking the time to share such a thorough review. You’ve experienced a lot in just one year at SimplePractice! One of our biggest priorities in the past year has been to communicate our decision making and processes more clearly. That can be a growing pain for a high-growth company, but we are committed to doing better. Our team is developing a robust Talent Development muscle that includes AI training and people management training. We launched Monthly Manager Connects last year and plan to grow that program further. If you have any additional feedback on how we can improve, please share your ideas!
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