Call Center to Corporate at SimpliSafe - Senior Fraud Analyst SimpliSafe Employee Review

I started at Simplisafe as a call center customer service representative. In six months, I was promoted to Lead, and in another six months, I was promoted to Supervisor. In the call center, the best part of working there are the following: 1. Upward mobility. If you have the skills and work ethic, it is very easy to move up in the call center. 2. Flexible hours - there are 2 shifts in the call center, Days (9am-6pm) and Nights (3pm-12am) so you have the ability to go to class or take care of kids. After about 2 years as a Supervisor, I was looking for something new. The Finance Department was just creating the Fraud Prevention department. I'm now the Senior Fraud Analyst. There is a large difference in culture from the call center to the corporate departments. But the best parts are: 1. Flexible Work - You can work from home when the need arises. And as the corporate workers are all salary, you are not tied to a punch clock, so long as your work gets done. 2. Catered Food - there is a bagel and cream cheese breakfast every Thursday morning and a catered lunch every other Friday. It really encourages camaraderie between the departments.