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      Sixt

      Engaged Employer

      Sixt reviews

      One of my favorite jobs - Customer Service Agent Sixt Employee Review

      4.0
      Feb 16, 2017
      Customer service agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great pay, flexibility in scheduling(shifts), understanding management, paid training, amazing discounts on rentals, fun cars to drive, great relationships built between coworkers and third party cleaning company for fleet, second chances at proving you can do your job well if you had a rough couple weeks/months in meeting goal, being recognized in your department for doing a good job(stats)

      Cons

      Only full time positions available(I wanted to stay and be a part time CSA but the shifts are in 8 hour increments), if one person on your team was not meeting goal consistently, the whole team has to be re-coached instead of the one "bad apple," only one main manager to report to(branch manager) instead of having multiple leadership positions for each separate role of the operation, being a newer company trying to grow in the US, not enough space in the airport lot for all fleet and customers during peak season(summer), management caring more for RSAs than CSAs.

      avatar
      Sixt Response
      9y
      Thank you for taking the time to review Sixt as your former employer. It is great to know that you enjoyed the company so much that you hope to join us again when your schedule allows! We hope to see you back. It is our goal to reward employees for a job well done, and offer points of improvement when needed. Likewise, we absolutely agree, all of our employees are equally important and everyone should be recognized for contributing to the companies success. Thank you for your dedication to Sixt and our customers!

      Explore other reviews about Sixt

      5.0
      Apr 19, 2026
      Reservation sales agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Excellent work environment, helpful managers

      Cons

      It only takes one or two customer reviews to affect you negatively. Disproportionate to the number of customers you handle.

      avatar
      Sixt Response
      2mo
      Dear former employee, thank you for sharing your experience with us in Phoenix. We're glad to hear that you enjoyed the work environment and found our managers helpful during your time with Team Orange. We also hear your feedback on the impact of customer reviews on individual performance metrics. We understand this can feel disproportionate at times, and it's valuable input as we continuously review how we measure and support our teams. We wish you all the best in your next role. Best regards
      3.0
      Apr 1, 2026
      Senior branch manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      • Strong learning experience in business operations, especially P&L, pricing, and revenue growth • Opportunity to work with talented and driven colleagues • Clear performance structure with defined KPIs and bonus incentives • Fast-paced environment that builds resilience and management skills • Good exposure to leadership communication and corporate expectations

      Cons

      • High-pressure, top-down culture with constant focus on results • Middle management roles can feel unsupported despite high expectations • Disciplinary actions sometimes felt excessive for minor issues • Workplace culture included gossip and lack of professionalism at times • Limited coaching and development—more focus on outcomes than guidance • Bonus structure can be difficult to fully achieve due to split KPIs • Customer service metrics felt unrealistic to consistently control • Perception of over-policing performance (both under- and over-performance scrutinized) • Advancement expectations are aggressive; may not be ideal for those not seeking rapid promotion • Frontline employees appear prioritized over management support

      avatar
      Sixt Response
      2mo
      Dear former employee, thank you for taking the time to share such a balanced and thoughtful review after your time with us in Los Angeles. We're glad to hear that you valued the learning opportunities, the talented colleagues, and the clear performance structure. At the same time, we take your concerns seriously – particularly around management support, coaching, and the fairness of our bonus and disciplinary structures. A high-performance environment should come with the right guidance and your feedback is valuable as we continue to develop a culture at Team Orange where both results and people matter. If you'd like to share more in confidence, feel free to reach out at talents@sixt.com. We wish you all the best in your next chapter. Best regards
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