A work in progress - Anonymous employee SkyTouch Technology Employee Review

3.0
Feb 26, 2016
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I have been with SkyTouch for about a year and have watched it change for the positive over the last six months. You can see that the new CEO and his management team have a vision and are executing on a plan to turn the company around from the rudderless mess it was in when I started. They are working to address the many issues that were inherited from its parent company, which were preventing it from being an enjoyable place to work.

Cons

The legacy software is so poorly designed and coded that it is amazing to me that it even functions most of the time. Most of the application code has not materially changed in over 15 years and the infrastructure was hacked together by amateurs with little concern for how to support and maintain it. It essentially feels like time stopped in 2005 and the software never evolved from there. The good news is that there seems to be a commitment from management and a plan to invest in modernizing everything over the next couple of years and the modernization of the applications is already in progress; though there is a long road to go. Many long term employees from the hotel industry are so clueless they can't understand the problems inherent to the company and consequently have not been too happy with the changes that have been happening, which is evident in some of the their reviews on this page. As a result, many have left the company; which is the best thing that could have happened. If you are coming from another hospitality or hotel company, then you may not like working here either.

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SkyTouch Technology Response
10y
Thank you for the positive words! We appreciate the recognition for the efforts being made to update the code and improve the culture here at SkyTouch. We know that there is much improvement needed in many areas, but it cannot happen overnight. However, there is a commitment to improvement in all areas and to ensure that we are serving our customers as well as providing a great work environment for our employees. Thank you for all that you do and please continue to provide feedback as it is so valuable to the leadership team.

Explore other reviews about SkyTouch Technology

5.0
Aug 12, 2025
Recommend
CEO approval
Business Outlook

Pros

My time at SkyTouch was stellar. Great people, helpful leadership, decent pay, and kind perks like catered lunches once a week and fun outings to keep things interesting.

Cons

The building I worked in was super old and just didn't match the cool energy of the people inside creating award-winning software. I think they moved shortly after I left to new digs, so that's probably an improvement. Got through Covid, so that's major.

2.0
Jan 28, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

SkyTouch and parent company Choice Hotels is definitely on the right side of progress in terms of social issues, being very welcoming and embracing all cultures. Excellent vacation and sick days for new employees, plus some personal days on top of that.

Cons

Unfortunately the culture within the company was very fractured and there were lots of little cliques. If you didn't fit into one you were definitely on the outside. Lots of corporate ladder-climbers who seemed to not think twice about using other people's assistance without acknowledging it. They also lured people in with the promise of two days of telecommuting per week and then took one of those days away in 2025. There is absolutely no need to be in the office for any of the jobs at this company. Many meetings still occur online due to some distance employees who work from home permanently. The main reason they want people in the office in Scottsdale is because that office was leased during COVID and they have to make sense of it. Forcing people into the office for "collaboration" is a ridiculous excuse you will hear time and again. I experience very little in-person collaboration. Also known to lay lots of people off every couple of years. You are nothing but a number here and if that number is too high, you're out when the need arises.

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