Run away, as fast as you can - Anonymous employee Smarsh Employee Review

1.0
Aug 17, 2023
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Lower-level employees with no decision-making power are a delight to work with

Cons

It's clear there are fake reviews being posted to save the ratings, but what a laughable attempt because this ship has clearly sunk. Let me start by saying that on a baseline level, HR can't do their jobs to save themselves. Not only did they "accidentally" tell a benefits provider that I was terminated (therefore I no longer had access to said benefit, and I had to find it out myself after some digging), I learned that I wasn't being paid equitably based on experience, location, or education level (so if they're even hiring remote anymore, beware...also the pay is severely under market). If you are remote, you are ostracized and it took almost a year for management to include remote workers in things like lunch stipends when the in-person teams were treated to lunches and time off mid-day. Middle management was a nightmare, where they kept overpromising and underdelivering, giving false timelines (including about commission payouts), and expecting you to do the work of 2-3 people as teams shrunk post-layoffs. Middle management also rejected any feedback, and didn't believe there was ever any room for improvement. When team morale was low, they hosted team virtual team bonding games to show "appreciation," which made it clear they were completely out of touch with what the employees really wanted. No true leadership is demonstrated at this organization, and it's clear it's very much not "people first" but "profit first." Don't bother with this company, save yourself the toxicity and trouble.

Explore other reviews about Smarsh

5.0
Jul 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Smarsh isn't just building compliance software to help companies pass audits — we're genuinely reshaping how organizations think about the value of their communications data. There's a real vision here that goes beyond "check the regulatory box," and it's exciting to be part of a team that's actively working to unlock more value from the platform for customers, not just maintain the status quo. Leadership takes the industry-leader position seriously, and it shows in the roadmap and the energy around product innovation. If you want to sell something you actually believe matters, this is a good place to be.

Cons

As a PE-backed company, there was a period where the focus leaned heavily toward profitability and margin, sometimes at the expense of growth investment. It occasionally showed up in how much room there was to go after bigger opportunities or invest in new areas. That's shifted clearly and recently — the focus is back on growth, and it lines up well with the product vision and expansion mindset described above. It's a strong example of the company course-correcting in the right direction.

2.0
Jul 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Good team to work with.

Cons

Need to improve tech standards

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