3.0
Feb 15, 2023
Former employee, more than 1 year
Berlin
Recommend
CEO approval
Business Outlook
Pros
The job is what it is. Customer service. You can't expect much of it, but you can figure out how to make it bearable. The top manager (manager of managers type of thing) was an alright lady. The other manager from Syria was a really awesome guy who always did his best to make your working experience the best possible. You can work from home if you work late shifts.
Cons
The job is incredibly dull. You gotta deal mostly with American customers who expect customer service representatives to bend over backwards for them. I would have quit right away if I would have had to answer the phone. Fortunately I was only doing chats. One of the managers was a crap sandwich specialist. It was almost never a pleasant experience talking with him.