An organization that is currently dealing with internal challenges - Sales Manager Smartsheet Employee Review

3.0
Nov 14, 2025
Recommend
CEO approval
Business Outlook

Pros

Users are very bought into the software. Customers love talking about how they can improve the way they work. You can sell large solution deals and transactional deals. Every day is unique. Each customer has their own specific needs that you can work to address. Product works how technical team demos it. SE and PS orgs do a great job supporting sales. New Executive leadership seems to have a vision for the future.

Cons

New user model is a disaster. Company has lost big lead has pioneer in the space and competitors are starting to quickly catch up. Sales is blamed when other business units make mistakes, product enhancements land flat and sales stall. Sales has been consistently been asked to take on more and more.

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Smartsheet Response
6mo
We agree - our customers are very passionate about our product! We’re so glad to hear that you’ve enjoyed working here with our employees and customers. Regarding feedback that we’ve lost our lead, we were named a Leader in the Gartner Magic Quadrant recently, and while this is something to celebrate, it also pushes us to do more and go further than our competitors! We’re glad you recognize our leadership team has a clear vision for the future. In addition to that, they’re committed to enhancing collaboration and communication within our Sales teams so that they are supported by clear goals and targets. Thank you for taking the time to leave a review.

Explore other reviews about Smartsheet

5.0
Jun 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Great collaborative environment and competitive

Cons

Easily overwhelmed with phone calls, chats, and emails.

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Smartsheet Response
1w
We're so happy to hear that you're happy here! Collaboration with a healthy dose of competition is always great to hear, thank you for your review!
1.0
May 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Supportive of AI tooling. I had a great manager. I heard the severance packages are great, but I left of my own volition, so I don’t have personal experience.

Cons

Complete lack of direction or management at the mid to high levels of the company in product and engineering (most everyone left or was pushed out by cronyism from the private equity acquisition). No more equity offered to employees. No opportunities for promotion. They’ve shipped or are shipping most of the core products (including the core “sheet” aka Grid app) to India and have laid off tons of employees (somewhere between 12% and 15% of the company). Upper management did the thing where they had the US developers interview tons of people out of India, and then about half a year later laid off tons US developers, including several of the people that did the interviews. Upper management said that the India teams would be working on other projects, but clearly that was a lie. They laid off people without consulting their managers, or their manager’s managers, and without knowing what team they actually worked on or what they did. So entire teams were laid off unbeknownst to them. Very quick and poor handoffs to India, if any. You will likely be working on multiple teams at once, or moved to multiple teams during your time there in short periods of time. On-call can be a nightmare. There is no culture of any kind. Basically do not work here, whether you’re out of the US, India, or Bulgaria (the main countries for developers).

1
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Smartsheet Response
3w
Thank you for your honesty. While we’re glad that you had a great team and the tools you needed, it’s incredibly tough to hear that other aspects of your experience were less than great. To your point about equity, we’d like to clarify that we do offer a limited equity pool with specific eligibility. That said, navigating transition is already tough, and adding in other aspects like global shifts and new leadership can make it feel even harder. We know the dust hasn’t completely settled, and we understand that we have a lot of work to do to repair employee trust and morale. We’ve set off on that journey, and we appreciate all of this feedback along the way. Thank you, and we wish you all the best in your next chapter.
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