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      Dated product, inept leadership - Program Management Smartsheet Employee Review

      2.0
      Feb 4, 2026
      Program management
      Recommend
      CEO approval
      Business Outlook

      Pros

      - They managed to pay salaries on a routine schedule - At the moment, still fully remote - Work-life balance, if you're willing to pushback on demands

      Cons

      - When I joined, senior leadership immediately started gossiping to me about their peers and others in the company. This trend continued not only with leadership, but the majority of manager positions, for the entirety of my time at Smarsheet. These individuals were most focused on pointing out the flaws of others, rather than focused on true business problems. The company probably would not be failing if these individuals put aside their petty differences and focused on business solutions. - The product itself is difficult to use, slow, and challenging for customers to learn. At a point, no amount of emails or customer outreach will change that customers are leaving for simpler products. - At one point, there probably was a culture to Smartsheet. However, all that's left is a culture of blame and finger-pointing, from every level within the company. It occurred at the level where individuals made mistakes, then blamed others who were not part of the process for the mistakes. The endless blame contributed to burnout. - In my time at the company, I never saw a vision for improving the customer experience and performance other than telling people to make it better, without resources.

      avatar
      Smartsheet Response
      3mo
      Thank you for your review. We’re happy to hear that you enjoyed our flexible working model, which directly benefits our work life balance! However, we’re sorry that some areas of your experience here weren’t as great as they should have been. With regard to our product - we have very passionate customers, and we’ve won multiple awards over the years, most recently TechForward awards, G2, and Comparably, and named as a leader in the Gartner Magic Quadrant. Our leadership team is committed to communicating a clear vision, which they’ve done through increased AMA and Town Hall sessions. Additionally, you may reach out to erpteam@smartsheet.com with any concerns around events that may violate our code of conduct. Thank you again for your review.

      Explore other reviews about Smartsheet

      5.0
      Jun 11, 2026
      Tier 2 technical support
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great collaborative environment and competitive

      Cons

      Easily overwhelmed with phone calls, chats, and emails.

      1.0
      May 26, 2026
      Senior software developer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Supportive of AI tooling. I had a great manager. I heard the severance packages are great, but I left of my own volition, so I don’t have personal experience.

      Cons

      Complete lack of direction or management at the mid to high levels of the company in product and engineering (most everyone left or was pushed out by cronyism from the private equity acquisition). No more equity offered to employees. No opportunities for promotion. They’ve shipped or are shipping most of the core products (including the core “sheet” aka Grid app) to India and have laid off tons of employees (somewhere between 12% and 15% of the company). Upper management did the thing where they had the US developers interview tons of people out of India, and then about half a year later laid off tons US developers, including several of the people that did the interviews. Upper management said that the India teams would be working on other projects, but clearly that was a lie. They laid off people without consulting their managers, or their manager’s managers, and without knowing what team they actually worked on or what they did. So entire teams were laid off unbeknownst to them. Very quick and poor handoffs to India, if any. You will likely be working on multiple teams at once, or moved to multiple teams during your time there in short periods of time. On-call can be a nightmare. There is no culture of any kind. Basically do not work here, whether you’re out of the US, India, or Bulgaria (the main countries for developers).

      1
      avatar
      Smartsheet Response
      1w
      Thank you for your honesty. While we’re glad that you had a great team and the tools you needed, it’s incredibly tough to hear that other aspects of your experience were less than great. To your point about equity, we’d like to clarify that we do offer a limited equity pool with specific eligibility. That said, navigating transition is already tough, and adding in other aspects like global shifts and new leadership can make it feel even harder. We know the dust hasn’t completely settled, and we understand that we have a lot of work to do to repair employee trust and morale. We’ve set off on that journey, and we appreciate all of this feedback along the way. Thank you, and we wish you all the best in your next chapter.
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