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      The truth hurts - Sales Representative Smartsheet Employee Review

      1.0
      Dec 2, 2018
      Sales representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great co-workers Food and beverages provided at the office Continued learning and training

      Cons

      The last couple of reviews that talked about the NAS team were spot on Loved the feedback from C level that states that 60% of the current management were external candidates. I am going to call BS on that reply. Every one of the managers in NAS was an internal employee who was moved into that role as the NAS team grew. Now that you are combining NAS and NBR's you have the luxury of getting rid of the poor managers. NAS leadership is weak at best. Your senior manager sits in an office all day and has little to no interaction with the sales teams. When this person does attempt to join the team on the sales floor (last day of each month) the instant messages start and people know what a joke this is. Managers are paranoid and make it a habit of reading all internal IM messages daily. If you knew how to treat your people you would not have to worry about this,

      avatar
      Smartsheet Response
      7y
      I wholeheartedly agree with your advice to management that the truth will make us a better organization. We ask every employee who leaves Smartsheet for their feedback via an exit interview with the HR team. Feedback, whether from Glassdoor or our internal processes such as general employee feedback, 30-day and 90-day check ins, performance reviews, exit interviews, etc., is reviewed and analyzed by HR, and delivered immediately to the business leaders most closely aligned to it. We discuss it and address it as best we are able. The data I provided previously on our sales managers was for the whole of commercial sales. Our sales motions are broader than commercial sales, and certainly broader than the new account specialist (NAS) motion. Commercial sales (including NAS) is not limited to Bellevue, either, but is a growing and thriving presence in Boston, and now London. Regarding the timing of Glassdoor posts, we don’t control it. We also do not solicit reviews. We do know, however, that many employees elect to be alerted when a new Glassdoor post is made. My assumption is that there are employees who are positively engaged, and that they wish to express their opinion as well. As a member of the management team, I will take feedback of any type anytime. We learn from it all. Best, --Kara Hamilton, SVP People Operations

      Explore other reviews about Smartsheet

      5.0
      Jun 11, 2026
      Tier 2 technical support
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great collaborative environment and competitive

      Cons

      Easily overwhelmed with phone calls, chats, and emails.

      1.0
      May 26, 2026
      Senior software developer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Supportive of AI tooling. I had a great manager. I heard the severance packages are great, but I left of my own volition, so I don’t have personal experience.

      Cons

      Complete lack of direction or management at the mid to high levels of the company in product and engineering (most everyone left or was pushed out by cronyism from the private equity acquisition). No more equity offered to employees. No opportunities for promotion. They’ve shipped or are shipping most of the core products (including the core “sheet” aka Grid app) to India and have laid off tons of employees (somewhere between 12% and 15% of the company). Upper management did the thing where they had the US developers interview tons of people out of India, and then about half a year later laid off tons US developers, including several of the people that did the interviews. Upper management said that the India teams would be working on other projects, but clearly that was a lie. They laid off people without consulting their managers, or their manager’s managers, and without knowing what team they actually worked on or what they did. So entire teams were laid off unbeknownst to them. Very quick and poor handoffs to India, if any. You will likely be working on multiple teams at once, or moved to multiple teams during your time there in short periods of time. On-call can be a nightmare. There is no culture of any kind. Basically do not work here, whether you’re out of the US, India, or Bulgaria (the main countries for developers).

      1
      avatar
      Smartsheet Response
      1w
      Thank you for your honesty. While we’re glad that you had a great team and the tools you needed, it’s incredibly tough to hear that other aspects of your experience were less than great. To your point about equity, we’d like to clarify that we do offer a limited equity pool with specific eligibility. That said, navigating transition is already tough, and adding in other aspects like global shifts and new leadership can make it feel even harder. We know the dust hasn’t completely settled, and we understand that we have a lot of work to do to repair employee trust and morale. We’ve set off on that journey, and we appreciate all of this feedback along the way. Thank you, and we wish you all the best in your next chapter.
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