Avoid SDR org!! - Sales Development Representative Smartsheet Employee Review

1.0
Dec 17, 2019
Recommend
CEO approval
Business Outlook

Pros

Salary, working with some of the best in the industry, and selling a product that sells itself.

Cons

Where do I begin? First and foremost, I’ve been with the company for approximately 11 months. Initially when I joined the company, the culture consisted of a start up environment. As time progressed more of that structured environment unfolded (which is expected). Challenges - high quota, lack of training/coaching, Bellevue getting away with being added to opportunities while Boston gets crucified for trying to replicate the same approach. To provide more context - Bellevue SDR s have been caught passing over “opportunities” where the customer has no idea what the product even does. Furthermore, leadership within the SDR organization is pushing out out all of the top performers. They are looking for “yes men” someone who does what they are told and keeps their mouth shut. Any type of feedback will be viewed in a hostile manner. In addition, management can be vindictive, in retrospect - if you challenge leadership (trying to show them your perspective) they will get rid of you. This is not speculation, this is a fact. At the end of the day, management is as strong as their weakest link. If you are pushing others out due to lack of building a brand, not being coachable, or simply falling behind within the process, maybe management should exit the company as well. Anyone can coach/lead a team that is sufficient in every category. My question - isn’t a leader someone who can coach the weak links on par with some of the stronger teammates? Lastly, the path of promotion went from 12-18 months to 2 plus years as an SDR. The company is experiencing rapid growth (great for the sales team, not so much for the SDR’s). In addition, many reps were pushed down from mid-market to SMB and SMB to the emerging team. When I personally sat down with leadership regarding my concerns, the response I received was “not everyone is going to make it in sales”. If you’re looking for a company to grow with, look somewhere else.

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Cons

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Pros

Supportive of AI tooling. I had a great manager. I heard the severance packages are great, but I left of my own volition, so I don’t have personal experience.

Cons

Complete lack of direction or management at the mid to high levels of the company in product and engineering (most everyone left or was pushed out by cronyism from the private equity acquisition). No more equity offered to employees. No opportunities for promotion. They’ve shipped or are shipping most of the core products (including the core “sheet” aka Grid app) to India and have laid off tons of employees (somewhere between 12% and 15% of the company). Upper management did the thing where they had the US developers interview tons of people out of India, and then about half a year later laid off tons US developers, including several of the people that did the interviews. Upper management said that the India teams would be working on other projects, but clearly that was a lie. They laid off people without consulting their managers, or their manager’s managers, and without knowing what team they actually worked on or what they did. So entire teams were laid off unbeknownst to them. Very quick and poor handoffs to India, if any. You will likely be working on multiple teams at once, or moved to multiple teams during your time there in short periods of time. On-call can be a nightmare. There is no culture of any kind. Basically do not work here, whether you’re out of the US, India, or Bulgaria (the main countries for developers).

1
avatar
Smartsheet Response
1w
Thank you for your honesty. While we’re glad that you had a great team and the tools you needed, it’s incredibly tough to hear that other aspects of your experience were less than great. To your point about equity, we’d like to clarify that we do offer a limited equity pool with specific eligibility. That said, navigating transition is already tough, and adding in other aspects like global shifts and new leadership can make it feel even harder. We know the dust hasn’t completely settled, and we understand that we have a lot of work to do to repair employee trust and morale. We’ve set off on that journey, and we appreciate all of this feedback along the way. Thank you, and we wish you all the best in your next chapter.
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