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      Gaslight You? Can Do! - Anonymous employee Smartsheet Employee Review

      1.0
      Apr 29, 2021
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The people at IC level are fantastic humans who get run to the ground by poor leadership.

      Cons

      Leadership. Atrocious management and complete lack of care for employees who are not white. Systemic racism runs rampant and has not been actually addressed or dealt with since it’s visible at the top levels of leadership. Unless you are willing to play by the status quo and be a “yes person” you will be treated poorly and gaslit into thinking that you are the problem when in fact it’s the other way around. Every earnest desire to change things for the better is met with excuses and roadblocks to change because those in power do not want to give up their power over people. If you are a minority you will be tokenized, chewed up, and spit out once they’re done parading you as a company that cares about DEI. They will plaster your face on the website and pay people of color to come to Engage since there’s no senior leadership that isn’t white or a decent human. It is not surprising that the DEI director left before one year as they were never given a team or full support to bring about the changes needed. The largest attrition of the company are those in minority groups - people are leaving in droves because of the mistreatment and lack of care. Career growth? Only if you somehow are lucky to have a manager that cares about you or you’re a favorite of those in power - otherwise you somehow never end up being qualified enough for a role you’re over qualified for. The toxicity is in every department. Your mental health will suffer dramatically. Do not work here.

      avatar
      Smartsheet Response
      5y
      I’m dismayed to read about your negative experience at Smartsheet, and I encourage all employees to raise any concerns with their People Business Partner. While I will be the first to acknowledge that we’re on a journey when it comes to our DEI efforts, I can assure you that tokenization is in no way an acceptable part of that journey, and in fact it is something we proactively address with our leaders to ensure that it does not happen. We’re focused on five key areas to guide our progress in this space: accountability, engagement, awareness, process evolution, and change management and communications. We also know there’s no “done” when it comes to DEI. This is ongoing and important work—and I’m confident we’ll be in a better position a year from now than we are today as we continue to expand our DEI team. We’re also focusing energy on improving our career progression programs. We’ve recently updated our promotion process, and soon we’ll be launching an internal job board and updated employee and leader competencies, all of which will provide additional structure and guidance for employees and managers as they navigate their career growth and development. —Megan Hansen, Chief People and Culture Officer

      Explore other reviews about Smartsheet

      5.0
      Jun 11, 2026
      Tier 2 technical support
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great collaborative environment and competitive

      Cons

      Easily overwhelmed with phone calls, chats, and emails.

      1.0
      May 26, 2026
      Senior software developer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Supportive of AI tooling. I had a great manager. I heard the severance packages are great, but I left of my own volition, so I don’t have personal experience.

      Cons

      Complete lack of direction or management at the mid to high levels of the company in product and engineering (most everyone left or was pushed out by cronyism from the private equity acquisition). No more equity offered to employees. No opportunities for promotion. They’ve shipped or are shipping most of the core products (including the core “sheet” aka Grid app) to India and have laid off tons of employees (somewhere between 12% and 15% of the company). Upper management did the thing where they had the US developers interview tons of people out of India, and then about half a year later laid off tons US developers, including several of the people that did the interviews. Upper management said that the India teams would be working on other projects, but clearly that was a lie. They laid off people without consulting their managers, or their manager’s managers, and without knowing what team they actually worked on or what they did. So entire teams were laid off unbeknownst to them. Very quick and poor handoffs to India, if any. You will likely be working on multiple teams at once, or moved to multiple teams during your time there in short periods of time. On-call can be a nightmare. There is no culture of any kind. Basically do not work here, whether you’re out of the US, India, or Bulgaria (the main countries for developers).

      1
      avatar
      Smartsheet Response
      1w
      Thank you for your honesty. While we’re glad that you had a great team and the tools you needed, it’s incredibly tough to hear that other aspects of your experience were less than great. To your point about equity, we’d like to clarify that we do offer a limited equity pool with specific eligibility. That said, navigating transition is already tough, and adding in other aspects like global shifts and new leadership can make it feel even harder. We know the dust hasn’t completely settled, and we understand that we have a lot of work to do to repair employee trust and morale. We’ve set off on that journey, and we appreciate all of this feedback along the way. Thank you, and we wish you all the best in your next chapter.
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