Pros
I have worked at a few different SaaS companies and after a while you get a sense of which company's products fall into the category as a "nice to have" versus a "need to have". During business downturns or unforeseen circumstances such as Covid-19 a nice to have product is going to always be on the chopping block in terms of a product not being renewed. As a customer success manager at Smartsheet my job is to focus on customer retention. Our customers use Smartsheet to manage mission critical work and processes. Therefore it is not a simple decision to rip and replace Smartsheet as a tool because many end users "need" it to continue managing their key business priorities. It is rewarding and exciting to work at a company with innovation where the product is constantly evolving to meet the needs of our customers. Even in a competitive space of collaborative work management Smartsheet has managed to carve out a lane for itself to integrate with other parts of a company's tech-stack and not necessarily cannibalize each other.
Cons
Currently the PTO policy starts at 15 days versus many other similar companies with an unlimited PTO policy. Most other benefits are competitive but this is the only one that is a con. **I will note that our HR team sent out a survey asking us what changes would want to be made to our benefits and a few days ago we received an update letting us know the areas that are being explored for 2022 and updating the PTO policy was one of the areas. I definitely wouldn't let this con stop you from considering joining Smartsheet.
