Brilliant people. Rapidly growing. Moment of transformation. - Senior Director, Content Strategy Smartsheet Employee Review

5.0
Jul 19, 2021
Recommend
CEO approval
Business Outlook

Pros

The company is *rapidly* growing. This creates a solid blend of challenge and opportunity... where the company was historically the only notable player in a difficult-to-define space, there is increased competition in the emergent collaborative work management category. This means things move fast, which is sometimes thrilling and sometimes disorienting. I am impressed by my colleagues constantly and their ability to show up with brilliance and poise. The fact that the platform is so valuable in people's lives, and that people so passionately advocate for its use in their organizations, is the the most sustaining source of power for the company... and the ability to attract the best and brightest minds is a close second.

Cons

There are definitely growing pains which come rapid change. It seems that some stodgy "old ways" of working have been thoroughly debunked, and our leadership team is embracing changes... but the shift from pre-pandemic office culture into our current state has been unsettling for some. While we have lost some fantastic talent, our People & Culture team, HR, Recruiting, and indeed our senior leaders are making the right moves to build for the future.

Explore other reviews about Smartsheet

5.0
Jun 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Great collaborative environment and competitive

Cons

Easily overwhelmed with phone calls, chats, and emails.

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Smartsheet Response
3w
We're so happy to hear that you're happy here! Collaboration with a healthy dose of competition is always great to hear, thank you for your review!
1.0
May 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Supportive of AI tooling. I had a great manager. I heard the severance packages are great, but I left of my own volition, so I don’t have personal experience.

Cons

Complete lack of direction or management at the mid to high levels of the company in product and engineering (most everyone left or was pushed out by cronyism from the private equity acquisition). No more equity offered to employees. No opportunities for promotion. They’ve shipped or are shipping most of the core products (including the core “sheet” aka Grid app) to India and have laid off tons of employees (somewhere between 12% and 15% of the company). Upper management did the thing where they had the US developers interview tons of people out of India, and then about half a year later laid off tons US developers, including several of the people that did the interviews. Upper management said that the India teams would be working on other projects, but clearly that was a lie. They laid off people without consulting their managers, or their manager’s managers, and without knowing what team they actually worked on or what they did. So entire teams were laid off unbeknownst to them. Very quick and poor handoffs to India, if any. You will likely be working on multiple teams at once, or moved to multiple teams during your time there in short periods of time. On-call can be a nightmare. There is no culture of any kind. Basically do not work here, whether you’re out of the US, India, or Bulgaria (the main countries for developers).

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Smartsheet Response
1mo
Thank you for your honesty. While we’re glad that you had a great team and the tools you needed, it’s incredibly tough to hear that other aspects of your experience were less than great. To your point about equity, we’d like to clarify that we do offer a limited equity pool with specific eligibility. That said, navigating transition is already tough, and adding in other aspects like global shifts and new leadership can make it feel even harder. We know the dust hasn’t completely settled, and we understand that we have a lot of work to do to repair employee trust and morale. We’ve set off on that journey, and we appreciate all of this feedback along the way. Thank you, and we wish you all the best in your next chapter.
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