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      Smartsheet

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      Growing company, team, & evolving product - Client Development Manager Smartsheet Employee Review

      4.0
      Jul 21, 2021
      Client development manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      This is a place I'll be for years, good for growth: - Exec leadership team for the company - open to change / evolving stance on WFH / remote - Benefits (401K and employee stock purchase program) - Strong sales leadership team - Resources (people, programs, tools) dedicated to helping sales, constantly evolving - Product offering is evolving rapidly, positive changes every quarter

      Cons

      Processes & product offering are evolving so rapidly that it can be difficult to stay up to speed on everything going on at the company and how it impacts our customers.

      Explore other reviews about Smartsheet

      5.0
      Jun 11, 2026
      Tier 2 technical support
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great collaborative environment and competitive

      Cons

      Easily overwhelmed with phone calls, chats, and emails.

      avatar
      Smartsheet Response
      3w
      We're so happy to hear that you're happy here! Collaboration with a healthy dose of competition is always great to hear, thank you for your review!
      2.0
      Jul 9, 2026
      Data scientist
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Remote work - Genuinely talented and collaborative individual contributors across data science and analytics - Interesting problem space with real product and customer data to work with

      Cons

      - BI leadership does not have hands-on data science experience, which showed in how projects were scoped, evaluated, and prioritized. - Lack of clear leadership direction for the data science function. Priorities shifted frequently, and long-term strategy was hard to pin down, which made it difficult to invest in impactful work. - Career development conversations did not match outcomes. In my case, a promotion was discussed and promised by the leadership, and I was laid off shortly after. Whether that reflects poor planning or poor faith, it left me questioning the integrity of the process. - Transparency around organizational decisions was limited, which eroded trust on the team.

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