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      Solid teams with our eyes on the prize - Anonymous employee Smartsheet Employee Review

      5.0
      Aug 25, 2021
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Smartsheet has an unprecedented opportunity in front of us and our leadership, investors, and customers continually remind us of this. In many ways I feel very lucky to be here because of the opportunity to be challenged, learn, fail, and succeed. The culture is still very collaborative even though the company has tripled since I joined.

      Cons

      While the company is growing, it has been growing mostly in a flat way. There aren't a lot of career advancement opportunities emerging. We're hiring a ton of experienced executives from outside, and growing our base of individual contributors, but there hasn't been a lot of opportunities to grow your scope or move into a management role across many teams. Although the overall culture is very connected, transparent, and honest, there are certain teams that are overworked and creating silos because of it. I think there needs to be more accountability for those teams that are overworked and lack prioritization because they are a tax on other teams that are managed in a healthy way.

      Explore other reviews about Smartsheet

      5.0
      Jun 11, 2026
      Tier 2 technical support
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great collaborative environment and competitive

      Cons

      Easily overwhelmed with phone calls, chats, and emails.

      avatar
      Smartsheet Response
      3w
      We're so happy to hear that you're happy here! Collaboration with a healthy dose of competition is always great to hear, thank you for your review!
      1.0
      May 26, 2026
      Senior software developer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Supportive of AI tooling. I had a great manager. I heard the severance packages are great, but I left of my own volition, so I don’t have personal experience.

      Cons

      Complete lack of direction or management at the mid to high levels of the company in product and engineering (most everyone left or was pushed out by cronyism from the private equity acquisition). No more equity offered to employees. No opportunities for promotion. They’ve shipped or are shipping most of the core products (including the core “sheet” aka Grid app) to India and have laid off tons of employees (somewhere between 12% and 15% of the company). Upper management did the thing where they had the US developers interview tons of people out of India, and then about half a year later laid off tons US developers, including several of the people that did the interviews. Upper management said that the India teams would be working on other projects, but clearly that was a lie. They laid off people without consulting their managers, or their manager’s managers, and without knowing what team they actually worked on or what they did. So entire teams were laid off unbeknownst to them. Very quick and poor handoffs to India, if any. You will likely be working on multiple teams at once, or moved to multiple teams during your time there in short periods of time. On-call can be a nightmare. There is no culture of any kind. Basically do not work here, whether you’re out of the US, India, or Bulgaria (the main countries for developers).

      1
      avatar
      Smartsheet Response
      1mo
      Thank you for your honesty. While we’re glad that you had a great team and the tools you needed, it’s incredibly tough to hear that other aspects of your experience were less than great. To your point about equity, we’d like to clarify that we do offer a limited equity pool with specific eligibility. That said, navigating transition is already tough, and adding in other aspects like global shifts and new leadership can make it feel even harder. We know the dust hasn’t completely settled, and we understand that we have a lot of work to do to repair employee trust and morale. We’ve set off on that journey, and we appreciate all of this feedback along the way. Thank you, and we wish you all the best in your next chapter.
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