Candid feedback - Client Development Manager Smartsheet Employee Review

3.0
Oct 24, 2021
Recommend
CEO approval
Business Outlook

Pros

The people, some of them. Some of the smartest and hard working people I ever met, I met while working at Smartsheet. When they get it right, they really get it right.

Cons

I wasn’t going to ever write this review but the vilification of black women when they set and stick to boundaries is unwarranted. Folks at this organization are blaming black women that have left of dissuading other black women from joining the organization. Smartsheet needs to hire more black women but shouldn’t do so without creating safe spaces and at the very least a culture of equity, balance and belonging. Starting at Smartsheet was interesting. During training, the trainer was played music which was actually great. Within the first week a song came up that was using the n-word a lot. The only black person in the room had to ask the trainer to skip the song. White employees and managers use so many micro agressions and the only people to ever say anything about it are the people they it’s being directed against. As most black people know, especially black femmes, it is very tiring to educate white folks on why their actions and words are racist while you are already having to deal with the consequences of that racism. I left for two reasons. The first, I had a several traumatic events happen that related to family. I took time off to be with my family. When I returned, my manager, who was fully aware of what was going on, said to me that I can’t take so much time off with such little notice (I was gone for two weeks). The reason was because it affects his performance. My response was I’m sorry you’re going through such a hard time. All of these things are happening but I’m so sorry this is hard for you and I walked out. I received an apology the next day. The second event that caused me to leave was when I found out some new hires that I was helping train were making about 20% more than I was, salary wise. I had a conversation with my manager who wanted nothing to do with it. I was hurt by the lack of advocacy but I went to HR who made excuses and then directed me to one of the leaders of the sales org at the time, one of the most mediocre men, to this day, that I have ever met. He often tried to lead with intimidation. I asked why I was getting paid less for doing the same job. Especially when I have been one of your top performers and being on diversity boards, regularly hosted sales meetings to help boost performance, help train new folks etc etc etc. His response, we bring people in based on what they were making before and if we find talent and they are making more than we typically offer, we bring them in at a higher rate and no one is asking you to do all those additional things. I later shared that women typically make less than men, especially women of color, and when you pay people based on what the used to make before Smartsheet, you’re perpetuating the cycle of women making less. He responded that women don’t make less and that was just a generalization or fake data, I was shocked by the ignorance. I shared some data from the department of labor but nothing changed. I followed up with HR but as far as I know nothing else came of it. I left shortly after. I was there for two years.

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Smartsheet Response
4y
I’m truly saddened to hear your reflection on your time here on our team. We are working hard to strengthen a culture of belonging at Smartsheet, and it sounds like we didn’t live up to that promise for you. I’m scheduling a follow up conversation with our Blacks at Smartsheet Employee Resource Group and our sales leadership to more deeply explore the feedback you’ve shared and ensure we’re addressing what needs to be changed at our company. The last two years have been full of unexpected challenges for so many of us; I expect all of our leaders to work with and support their teams when work needs to take the backseat, and we should have better supported you. I am sorry. I do want to underscore that Smartsheet is committed to pay equity. My team continually assesses our pay equity positions and gender pay visibility has been provided to leaders planning compensation for the last four annual cycles to support their recommendations. While our current pay equity analyses show no statistically significant differences between genders or between races at Smartsheet, it seems that didn’t resonate with your immediate experience, and that we have opportunities to further engage our managers on how to speak adequately to these topics. While it looks as though your time at our company has ended, I’d still love to better understand your experience, please know my door is open. - Megan Hansen, Chief People and Culture Officer

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5.0
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Pros

Great collaborative environment and competitive

Cons

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1.0
May 26, 2026
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Pros

Supportive of AI tooling. I had a great manager. I heard the severance packages are great, but I left of my own volition, so I don’t have personal experience.

Cons

Complete lack of direction or management at the mid to high levels of the company in product and engineering (most everyone left or was pushed out by cronyism from the private equity acquisition). No more equity offered to employees. No opportunities for promotion. They’ve shipped or are shipping most of the core products (including the core “sheet” aka Grid app) to India and have laid off tons of employees (somewhere between 12% and 15% of the company). Upper management did the thing where they had the US developers interview tons of people out of India, and then about half a year later laid off tons US developers, including several of the people that did the interviews. Upper management said that the India teams would be working on other projects, but clearly that was a lie. They laid off people without consulting their managers, or their manager’s managers, and without knowing what team they actually worked on or what they did. So entire teams were laid off unbeknownst to them. Very quick and poor handoffs to India, if any. You will likely be working on multiple teams at once, or moved to multiple teams during your time there in short periods of time. On-call can be a nightmare. There is no culture of any kind. Basically do not work here, whether you’re out of the US, India, or Bulgaria (the main countries for developers).

1
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Smartsheet Response
1w
Thank you for your honesty. While we’re glad that you had a great team and the tools you needed, it’s incredibly tough to hear that other aspects of your experience were less than great. To your point about equity, we’d like to clarify that we do offer a limited equity pool with specific eligibility. That said, navigating transition is already tough, and adding in other aspects like global shifts and new leadership can make it feel even harder. We know the dust hasn’t completely settled, and we understand that we have a lot of work to do to repair employee trust and morale. We’ve set off on that journey, and we appreciate all of this feedback along the way. Thank you, and we wish you all the best in your next chapter.
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