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      Wonderful product, wonderful company - Senior Marketing Automation Specialist Smartsheet Employee Review

      5.0
      Nov 4, 2021
      Senior marketing automation specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      I began at Smartsheet during COVID and the onboarding process was smooth, efficient, and effective. The team is incredibly intelligent and is always looking for ways to move forward and innovate. They welcome all ideas, big and small. The leadership is very caring on a personal level, and the product itself is also amazing (and widely used internally). It really feels like a startup or small company (every employee feels important), but with the structure and capabilities of a large company. The perfect combination. Constant communication from leadership makes us feel like we're all on the same page, and after 18 months of working here I still love it as much as I did day 1!

      Cons

      Smartsheet uses a lot of different software, which could probably be condensed/simplified. They're also still on Gmail and Slack, and I would prefer Outlook/Microsoft Teams.

      Explore other reviews about Smartsheet

      5.0
      Jun 11, 2026
      Tier 2 technical support
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great collaborative environment and competitive

      Cons

      Easily overwhelmed with phone calls, chats, and emails.

      avatar
      Smartsheet Response
      3w
      We're so happy to hear that you're happy here! Collaboration with a healthy dose of competition is always great to hear, thank you for your review!
      2.0
      Jul 9, 2026
      Data scientist
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Remote work - Genuinely talented and collaborative individual contributors across data science and analytics - Interesting problem space with real product and customer data to work with

      Cons

      - BI leadership does not have hands-on data science experience, which showed in how projects were scoped, evaluated, and prioritized. - Lack of clear leadership direction for the data science function. Priorities shifted frequently, and long-term strategy was hard to pin down, which made it difficult to invest in impactful work. - Career development conversations did not match outcomes. In my case, a promotion was discussed and promised by the leadership, and I was laid off shortly after. Whether that reflects poor planning or poor faith, it left me questioning the integrity of the process. - Transparency around organizational decisions was limited, which eroded trust on the team.

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